Diversified Services Network, Inc. · 1 day ago

User Experience Researcher

Chicago, IL

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Information TechnologyProject Management

Hiring Manager

Neha Sinha

Insider Connection @Diversified Services Network, Inc.

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Responsibilities

Conduct independent research on multiple aspects of products and experiences within company Digital’s application portfolio.

Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, customer satisfaction feedback, etc.

Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment that are time boxed with clear specific deliverables.

Understand and incorporate complex technical and business requirements into research.

Advocate research findings to diverse audiences through written reports and in-person presentations.

Comfortable creating journey maps, user flows, personas, and service blueprinting when needed.

Ability to synthesize research findings and deliver executive summaries to stakeholders.

Interact with cross-functional teams and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience.

Qualification

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User ResearchQualitative ResearchQuantitative ResearchUser TestingMiroDovetailAirtableCamtasiaVideo EditingCollaboration Skills

Required

Bachelor’s degree with 8+ years’ experience.

5+ years’ experience in User Research or other qualitative and quantitative research.

3+ years’ experience consulting with stakeholders to prioritize research opportunities.

2+ years’ experience with unmoderated interviews.

2+ years’ experience with User Testing.

Ability to provide specific examples on how to lead UX research projects.

Experience integrating user research into product designs and design practices.

Experience conducting research for complex digital applications such as e-commerce or other complex management software.

Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

Miro, Dovetail, Airtable, Camtasia or video editing skills.

Ability to effectively present research findings and recommendations to multi-level stakeholders.

Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.

Ability to take a pro-active attitude towards research.

Effective interpersonal, communication, negotiation and collaboration skills.

Solve problems by determining the best course of action, within departmental guidelines, from many existing solutions.

Communication for needed investments, architectural changes, or business needs is critical to ensure solutions can be created to deliver the best experience possible.