67 applicants

Company

Isobar Public Sector · 3 days ago

User Experience Strategist (Contract)

Alexandria, VA

Contract

Remote

Mid Level

$65/hr - $75/hr

3+ years exp

Maximize your interview chances

AppsCloud Computing

No H1B

Security Clearance Required

Insider Connection @Isobar Public Sector

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Work with product lead to develop and implement a holistic CX vision and strategy that prioritizes customer satisfaction, ensures consistency of interaction, and aligns with the client and organizational values

Work with other CX professionals, developers, program managers, and stakeholders to achieve product success

Plan, organize and conduct customer outreach and research activities such as interviews, surveys, technical demonstrations and collaboration sessions with agencies

Construct user personas and journey maps based on qualitative and quantitative research data

Architect and facilitate ideation, improvement, usability testing and focus group sessions

Partner with clients to design and implement experience management artifacts (e.g., strategic roadmaps, wireframes, and mockups)

Develop methodology for gathering real-time customer feedback for both internal and external stakeholders and users

Build strong cross-functional relationships while serving as the client’s internal and external liaison for experience strategy, to help drive organizational alignment on all CX and UX initiatives

Synthesize a range of qualitative and quantitative material into insights that drive a clear narrative while being visually compelling for senior audiences

Work with senior discipline leads and clients to move product and design decisions forward in a way that makes sense for the business, consumers, and end-users

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Experience StrategyUser ResearchHuman-Centered DesignExperience DesignAdobe Creative CloudFigmaQualtricsMiroMicrosoft WhiteboardSurveysUsability TestingJourney MappingPersona Development

Required

A US Citizen who holds an active Public Trust with the DHS (or is eligible to obtain one)

3+ years of experience centered around customer experience strategy

Experienced working with federal and/or state and local clients

Well versed in experience strategy and orchestration, human centered design and service design methodologies and deliverables.

Able to tailor and modify your approach to the needs of the client and constraints of the engagement

Able to establish a vision for digital products and services that is founded upon business, consumer, and category knowledge

Experience with various qualitative and quantitative research methods, including but not limited to survey creation, user interviews, usability testing, and category and trend research. Proven ability to translate findings into actionable recommendations that solve a client’s needs

Strong cross-functional understanding of channels and platforms

Excellent oral and written communication skills with the ability to communicate/present complex topics to a variety of audiences in a concise manner

Friendly, flexible, great energy, highly motivated, self-organizer, exceptionally collaborative

Willing to present previous work examples of experience strategy deliverables

Bachelor’s degree