Liberty Mutual Insurance · 21 hours ago

User Experience UX Operations Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$117K/yr - $218K/yr

8+ years exp

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Responsibilities

Make it easy for UX team members to adopt best practices by documenting frameworks and standard processes, identifying opportunities for training, driving awareness of support resources, and optimizing those resources for usability.

Drive effectiveness in design team rituals by identifying, documenting, and socializing best practices and ways to measure success.

Ensure clarity on OKRs across the team and provide examples, feedback and coaching on what good looks like.

Facilitate knowledge sharing and collaboration across UX portfolio teams.

Help UX team members to find fast answers to common questions.

Make the onboarding process for new hires seamless and supportive, including defining team-wide standards and creating clear accountability.

Stand up an intake process for teams lacking dedicated UX support. Oversee and optimize our consulting workflow and approach.

Coordinate the agenda and quarterback slides for quarterly UX all-hands meetings.

Assist with storytelling to increase adoption of best practices across the org, including documenting and socializing success stories.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AgileDesign ThinkingLean UXLean StartupUX DesignVisual DesignPrototypingFront-end DevelopmentUser ResearchExperiment DesignFigmaLucidConfluenceJiraProject Management

Required

As typically acquired through a Bachelor`s degree or equivalent experience and 8+ years of experience in a related field

Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup

Familiarity with the following core disciplines, with demonstrated expertise in at least two and proficiency in two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design

Exceptional written and oral communication skills

Comfortable interacting with all levels of the company

Proven ability to present projects and status reports to senior management

Strong organization and analytic thinking skills, with ability to translate complex content into user scenarios, flows and diagrams

Proven track record of collaborating effectively with cross-functional teams

Open to remote candidates, but ability to work east coast hours is preferred

Proficiency in UX Design tools like Figma, Lucid, Confluence, Jira