68 applicants
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Fearless ยท 2 days ago
User Researcher II
San Antonio, Texas Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$103K/yr - $160K/yr
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Responsibilities
Independently execute and implement solutions with minimal direction from senior Designers or team leaders.
Coach and mentor others to develop their professional skills and improve the quality of their work.
Communicate research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually.
Conduct qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives.
Develop and carry out research plans.
Implement an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights.
Design and carry out research activities with users and team members to help them get a deep understanding of the people that use products and services.
Apply user-centered design practices in an agile workflow to deliver timely findings.
Analyze and synthesize the results of usability testing and other research methods to provide recommendations for change and improvement to products and services.
Qualification
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Required
Active TS/SCI clearance.
Experience with a wide variety of research and synthesis methods applied across the product development process.
Experience with user experience design, service design, and human-centered design practices.
Demonstrated ability to align user research activities to help the team understand changing user behavior.
Experience creating and implementing research plans.
Experience effectively implementing a variety of research methods.
Demonstrated understanding of the diversity of users of Government services and the need to make services usable and accessible for everyone.
Ability to collaborate, actively network, and provide diverse feedback to the team at times when information can be fully absorbed.
Experience working in agile environments, including an awareness of agile tools and how to use them.
Knowledge of the technologies used to build and operate digital services.
Experience recruiting end users for research activities.
Demonstrated ability to identify and communicate constraints and work within them.
Ability to conduct analysis and visualization of large, multi-faceted data sets.
Ability to operate and manage work, strategically reason, build relationships, and influence others.
Preferred
Knowledge of the social and technological context for Government products and services.
Experience in service design, visual design, interaction design, content design, and/or user research.
Experience working with Government customers.
Benefits
Life-friendly schedules
Family-friendly workplace
PTO allowance
Up to 12 weeks of FMLA paid at 100%
Medical and dental insurance coverage
Tech, education / training, and wellness allowances
Safe Harbor 401(k) plan with employer contributions
Referral bonus
Total Pet Plan
Employee Assistance Program
Company
Fearless
At Fearless, we have a unique opportunity to change the world.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Delali Dzirasa
Founder and CEO
Brandon Gassaway-MBA
Technical Recruiting Partner
Company data provided by crunchbase
