USPS PMO Communications Specialist @ LMI | Jobright.ai
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USPS PMO Communications Specialist jobs in United States
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LMI · 6 hours ago

USPS PMO Communications Specialist

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AnalyticsConsulting
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Comp. & Benefits
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Responsibilities

Respond to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics.
Conduct presentations for internal and external stakeholders as needed
Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns.
Maintain an organized log of all communications, ensuring compliance with USPS standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing communicationSensitive information handlingMicrosoft OfficeInformation synthesisCommunication tracking systemsCustomer relationship trackingData privacy knowledgeDrafting communication materials

Required

Bachelor’s degree in communications, Public Relations, or related field.
5+ years of experience in a customer-facing communication role, ideally within a government or large organization.
Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
Experience in dealing with sensitive information, particularly related to fraud or security issues.
Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
Ability to quickly synthesize complex information into clear and concise messaging.
Strong organizational skills and keen attention to detail.

Preferred

Experience in federal government or federal government consulting.
Experience in working with communication tracking systems and databases.
Good time management skills.
Experience with customer relationship tracking and manage communication history efficiently.
Knowledge on data privacy and how to ensure proper handling of sensitive customer information.
Experience in drafting communication materials, such as email templates or FAQs for a large customer base.

Company

LMI is a consulting firm dedicated to improving the management of government.

Funding

Current Stage
Late Stage
Total Funding
$0.25M
Key Investors
Mission Daybreak
2022-09-19Grant· $0.25M
2022-07-12Private Equity· undefined
2020-12-21Acquired· undefined

Leadership Team

J
Jeffrey Zack
Chief Information and Data Officer
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