43 applicants

Company

HCLTech · 4 hours ago

UX Content Writer/Editor

Texas, United States

Full-time

Remote

Mid Level

$75K/yr - $75K/yr

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Information and Communications Technology (ICT)IT Management

H1B Sponsor Likely

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Responsibilities

Use UX writing and content design skills to help re-imagine the digital experiences for a range of member-based insurance products.

Ensure members have a coherent, consistent experience across all touchpoints including online flows, landing pages, email, text messages, and push notifications.

Work cross-functionally with business, design, legal, compliance and technology stakeholders to identify business problems, provide content opportunities, present project-level content strategy solutions, and drive for cohesive and compliant content across platforms.

Create user flows (from the user's perspective) such as multi-step product selection tools, user registrations, checkout experiences, etc.

Review content experiences for editorial consistency and standards alignment.

Provide quality UX writing support in a fast-paced environment, working closely with editors, designers, and product teams.

Provide quality editing support in a fast-paced environment and give constructive day-to-day feedback and guidance to a team of user experience writers.

Collaborate with product and design teams in Figma to define user flows, wireframes, and to prepare the content that supports the experience.

Work directly in design tools (Figma) to contribute and edit UX content directly in flows.

Identify needed customer touchpoints surrounding online flows (e.g., push notifications, emails) and create all content that provides a coherent experience.

Translate business requirements, current product features, competitor product analysis, and customer feedback into improved user experiences.

Test designed flows with sample users to ensure that the developed output meets the requirements specified.

Understand and create user descriptions (persona) and scenarios (interaction definition) to support product stakeholder review and development team handoffs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX writingContent designContent strategyUser flowsFigmaEditorial consistencyConstructive feedbackCustomer touchpointsUser personasUser scenariosDesign toolsBusiness requirementsCompetitor analysisCustomer feedbackTesting user flowsCross-functional collaboration

Required

Must have UX writing / content design / content strategy experience.

Must have experience creating user flows (from the user's perspective) such as multi-step product selection tools, user registrations, checkout experiences, etc.

Experience reviewing content experiences for editorial consistency and standards alignment.

Able to provide quality UX writing support in a fast-paced environment, working closely with editors, designers, and product teams.

Able to provide quality editing support in a fast-paced environment and give constructive day-to-day feedback and guidance to a team of user experience writers.

Must be comfortable collaborating with product and design teams in Figma to define user flows, wireframes, and to prepare the content that supports the experience.

Must be able to work directly in design tools (Figma) to contribute and edit UX content directly in flows.

Able to identify needed customer touchpoints surrounding online flows (e.g., push notifications, emails) and create all content that provides a coherent experience.

Able to translate business requirements, current product features, competitor product analysis, and customer feedback into improved user experiences.

Ability to test designed flows with sample users to ensure that the developed output meets the requirements specified.

Able to understand and create user descriptions (persona) and scenarios (interaction definition) to support product stakeholder review and development team handoffs.

User Flow example and Portfolios will be required.

Benefits

Health insurance

Paid time off (PTO)

401(K)

Company

HCLTech

Glassdoor

3.6

HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.

Founded in 1976

Noida, Uttar Pradesh, IND

10001+ employees

https://www.hcltech.com/

H1B Sponsorship

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2023 (2837)

2022 (3809)

2021 (3725)

2020 (4406)