Get It Recruit - Information Technology · 3 days ago

UX/CX Researcher

Herndon, VA

Full-time

Remote

Mid Level

3+ years exp

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Human Resources Services

Insider Connection @Get It Recruit - Information Technology

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work to support the vision and strategy established by project leadership in alignment with business objectives

Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.

Help drive empathy and validate concepts by conducting interviews and surveys, developing personas, and conducting other research.

Activate the insights drawn from surveys, analytics, and quantitative data by identifying key opportunity areas in the context of strategic direction

Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research.

Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story and deliver actionable insights.

Partner with data scientist and BI analyst to develop visualizations and interpret data/analytics.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX ResearchCX ResearchQualitative InsightsQuantitative InsightsProduct RecommendationsUS ResidencyPublic Trust ClearanceWCAG 2.0 Level AASection 508 ComplianceFederal IT Contracting

Required

Bachelor's degree in psychology, social sciences, behavioral science, human computer interaction, human factors, or related field.

3+ years of UX or CX research experience applied to digital experiences.

Able to provide a case study demonstrating your research process and deliverables, including qualitative and quantitative insights, rich storytelling, and product recommendations.

Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US.

Candidate must have resided in the US 3 of the last 5 years.

Candidate must be eligible for public trust and secret clearance.