Blue Cross NC · 1 day ago
UX Research Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$106K/yr - $192K/yr
8+ years exp
Maximize your interview chancesFinancial ServicesHealth Insurance
Insider Connection @Blue Cross NC
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Manage, mentor, and support a small team of UX researchers.
Develop and execute a strategic UX research plan in line with product and business goals.
Oversee and occasionally conduct user research, including but not limited to usability testing, user interviews, ethnographic studies, and surveys.
Partner closely with product managers, designers, and other cross-functional stakeholders to translate business objectives into research needs and ensure findings inform product development.
Reinforce the strategic, financial, and time-saving implications of research through share-outs, trainings, etc.
Identify and implement best practices, tools, and processes to elevate the research team’s impact and efficiency.
Manage the contract and relationship with Usertesting.com, administer users, perform quarterly audits, expand toolset when necessary.
Work with your team to ensure that insights are added to our research repository so UXers and partners can have access.
Establishing and reporting on KPIs around UX and UXR and the business value it enables.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Anthropology, or a related field.
8+ years of experience in UX research (In lieu of degree, 10+ years of experience), with at least 2 years in a managerial or team lead role.
Proven expertise in the full spectrum of research methodologies, including qualitative/quantitative, in-person/remote, moderated/unmoderated. This would include generative, competitive, evaluative, concept testing, usability, etc.
Exceptional communication skills with the ability to distill complex findings into clear, actionable insights.
Experience in leading small, agile teams, and a track record of fostering a collaborative and motivating environment.
Strong organizational skills with the ability to balance multiple projects and priorities.
Strong acumen and skilled at bridging the gap between business and IT.
Preferred
Experience with research in health insurance, healthcare, insurance, or financial services.
Familiarity with UX and research tools such as UserZoom/UserTesting, Figma, etc.
Knowledge of design thinking principles and experience working closely with UX design teams.
Benefits
Annual Incentive Bonus
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits and wellness programs
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Priscilla Alfaro
VP- Payment Integrity
Company data provided by crunchbase
