Ford Motor Company · 13 hours ago

UX Researcher

United States

Full-time

Remote

Mid Level

3+ years exp

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AutomotiveAutonomous Vehicles

No H1B

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Responsibilities

Gather and explore relevant data sources to support product design initiatives. Manage data pipelines for collecting and storing customer data, from both internal and external data sources. Streamline processes to collect and surface the most relevant and impactful data.

Collaborate with cross-functional teams to define data requirements to support business goals. Analyze user sentiment, behavior, usage patterns, and product performance metrics. Synthesize internal and syndicated data, trends, and market insights across multiple sources to identify actionable improvement opportunities.

Support internal survey program design, planning, and execution, including supplier management of sampling, fielding, data capture, and reporting.

Create CX metrics and compelling reports and dashboards to communicate customer experience findings to stakeholders. Present data-driven insights in a clear and concise manner to inform design decisions, and ensure findings are distributed to key end users.

Collaborate with CX and UX researchers to integrate qualitative insights with quantitative data, including conducting qualitative interviews. Translate user feedback and insights into actionable design recommendations.

Ensure data integrity, quality, and security in compliance with industry best practices and regulations.

Qualification

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Data AnalysisUser Experience AnalysisStatistical AnalysisSurvey DevelopmentData ExtractionData ManipulationData CleaningData ValidationMarket Research MethodsQualtricsUserZoomUserTestingData SecurityData IntegrityData VisualizationHypothesis TestingQuestionnaire Design

Required

Bachelor's degree in a quantitative field (e.g. business analytics, data science, research, statistics, management information systems, economics, psychology, or related area)

Proven experience (3-5 years minimum) as a data or consumer research analyst, with a focus on user experience analysis

Demonstrable experience with data extraction, manipulation, transformation, cleaning, validation, and other “wrangling” to prepare datasets for analysis

Adept at statistical analysis, problem definition, and hypothesis testing

Working knowledge of market research methods and principals, such as sampling, questionnaire design, analysis, and storytelling

Proficiency in survey development and fielding tools such as Qualtrics, UserZoom, UserTesting, etc.