RCX Sports · 1 week ago

UX Researcher

United States

Full-time

Remote

Mid Level

2+ years exp

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EventsMarketing

Hiring Manager

Cody Wilson

Insider Connection @RCX Sports

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Collaborative Experience Design: Work within an Agile team setting to create compelling customer experiences by collaborating with product managers, designers, developers, and other stakeholders.

User Research and Insights Gathering: Lead diverse user research activities, including usability testing, interviews, surveys, and competitive analysis, utilizing tools like JIRA, UserTesting, and Google Analytics to understand user behavior and preferences.

Requirements Gathering and User-Centered Design: Participate in the early stages of product development to gather user requirements, ensuring these insights are translated into actionable product specifications and features.

Cross-Functional Collaboration and Specification Transformation: Collaborate with project and product managers to convert research findings into detailed requirements or specifications, promoting a customer-focused strategy for product advancement.

Mobile Optimization and Accessibility Compliance: Evaluate product performance on mobile platforms, recommending enhancements for optimization while ensuring adherence to data privacy and accessibility guidelines.

Additional responsibilities as assigned to support the Technology and Product Development team

Qualification

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UX ResearchResearch MethodologiesUsability TestingSurveysAgile ProcessesJIRAConfluenceAgile ToolsProblem-SolvingHard WorkingCommunicationRelationship BuildingOrganizational SkillsAttention to DetailProactiveInitiative-Taking

Required

Bachelor’s degree in Human-Computer Interaction, Psychology, or a related field (Master’s degree preferred)

At least 2 years of experience in UX research, showing proficiency in various research methodologies and the ability to conduct usability testing, interviews, and surveys

Proven experience with Agile processes and tools such as JIRA and Confluence, highlighting the ability to work flexibly and collaboratively within fast-paced development environments

Excellent communication skills, both written and verbal, and the ability to build strong, authentic relationships with internal and external partners

Exceptional organizational skills, attention to detail, and the capacity to meet tight deadlines, complemented by a proactive and initiative-taking mindset