Be an early applicantLess than 25 applicants

Company

Amazon · 3 hours ago

Vendor Manager, Amazon Customer Service

Washington, IN

Full-time

Remote

Mid Level

$110K/yr - $182K/yr

4+ years exp

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Responsibilities

Lead vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery

Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction

Assist with defining long-term vendor strategy

Identify, develop and optimize organization processes, playbooks, or tools

Deep dive inefficiencies; drive improvement through scalable mechanisms

Triage issues, owning resolution, root cause analysis, and corrective action plans

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Vendor managementBPO account managementStakeholder relationship buildingData analysisChange managementProject managementLean/Six Sigma

Required

Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

Experience analyzing data and best practices to assess performance drivers

Bachelor’s degree or equivalent experience required

4+ years of relevant BPO customer service management experience

Experience driving projects to completion using change management or project management frameworks

Preferred

MBA

Lean/Six Sigma experience

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)