Penn Mutual · 2 hours ago

Verification Specialist

Remote - United States

Full-time

Remote

Mid Level

$61K/yr - $80K/yr

3+ years exp

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Responsibilities

Serve as a subject matter expert for transaction processing and documentation, handling the most critical requests for financial and non-financial transactions, using our workflow, imaging, and processing systems

Analyze inbound requests, and determine if requests fall in accordance with financial and non-financial control guidelines.

Review phone and/or form requests, applying judgement and expertise, and further decision based on established procedures and regulatory rules

Identify processes required to adapt to a changing external factors, including security, evolving customer expectations and the regulatory environment

Build case collateral and present status on Verification Controls to senior operations leaders, compliance and internal business partners, providing accurate and detailed case status and maintain all appropriate supporting documents

Handle the most complex and/or critical in-bound verification calls from our internal partners

Partners with Contact Center and Special Investigations Unit regarding fraudulent events, assessing current risks and controls and recommends mitigation strategies towards future control environment.

Work directly with FPs and Distribution partners to gather detail and build case and transaction history

Ability to leverage critical thinking skills in order to recommend potential solutions

Adhere to the company’s framework of internal controls

Identify, recommend and facilitate ongoing process and training improvements

Complies with all company and site policies and procedures

Remains current in profession and industry trends

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Risk managementOperational risk managementLife insurance knowledgeData analyticsRisk technology solutionsLOMA DesignationFINRA Series 6FINRA Series 26Process improvement

Required

H.S. Diploma or Equivalent Required

3-5 Years operational risk management background (including current state/future-state assessments, business process redesign, and target operating models)

Experience with projects involving the design or operation of elements of the risk management life cycle (including risk identification and profiling, risk assessment and measurement, risk metrics and monitoring or control testing) in the Insurance, or wealth and asset management industries.

Deep understanding of life insurance/annuity products in order to conduct in depth and extensive research on policies

Experience working with or familiarity with data, analytics and risk technology solutions (e.g. LexisNexis)