Xactus · 1 day ago
Verifications Team Leader
Pennsylvania, United States
Full-time
Remote
Senior Level, Lead/Staff
$20/hr - $23/hr
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No H1B
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Responsibilities
• Performance Monitoring: Monitor team performance, set and track performance metrics, and implement performance improvement plans in the following areas:
+ Productivity
+ Quality performance
+ Turnaround Time Oversight
+ Customer Satisfaction
+ Hold Time Management
• Escalation Management: Act as a point of escalation for challenging client issues, resolving conflicts, and ensuring timely resolution.
• Team Leadership and Management
+ Oversee the daily operations of the verifications team.
+ Provide leadership and direction to team members, ensuring high performance and adherence to company standards and procedures.
+ Conduct regular team meetings and one-on-one sessions to review performance and provide constructive feedback.
• Coaching and Training
+ Identify training needs and organize training sessions to enhance team skills and knowledge.
+ Mentor team members to help them achieve their career goals and improve their performance in financial and employment verification processes.
• Process Improvement
+ Continuously assess and improve verification processes for greater efficiency and accuracy.
+ Implement best practices and innovative solutions to streamline workflows and enhance the verification process.
• Reporting and Communication
+ Prepare and present reports on team performance, process metrics, and improvement initiatives.
+ Act as the primary point of contact for internal and external communication related to verifications.
+ Liaise with other departments to ensure seamless integration of the verification process.
• Problem Solving
+ Address and resolve complex issues in verification processes, providing effective solutions in a timely manner.
+ Facilitate discussions to address challenges and roadblocks faced by the team.
• Client Interaction and Customer Service
+ Engage with clients to understand their needs, respond to inquiries, and maintain strong professional relationships.
+ Ensure high standards of customer service and client satisfaction.
• Quality Control and Compliance
+ Monitor the accuracy of verifications performed by the team.
+ Ensure compliance with legal and regulatory requirements related to financial and employment verifications.
• Training and Development: Identify training needs within the team and provide ongoing training and development opportunities to enhance team members' skills and knowledge.
Qualification
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Required
Candidates must be a resident of the United States.
Candidates should be authorized and eligible for employment in the United States.
Employment is contingent upon successful completion of required background checks and pre-employment drug screening.
Monitor team performance, set and track performance metrics, and implement performance improvement plans in the following areas: Productivity, Quality performance, Turnaround Time Oversight, Customer Satisfaction, Hold Time Management.
Act as a point of escalation for challenging client issues, resolving conflicts, and ensuring timely resolution.
Oversee the daily operations of the verifications team.
Provide leadership and direction to team members, ensuring high performance and adherence to company standards and procedures.
Conduct regular team meetings and one-on-one sessions to review performance and provide constructive feedback.
Identify training needs and organize training sessions to enhance team skills and knowledge.
Mentor team members to help them achieve their career goals and improve their performance in financial and employment verification processes.
Continuously assess and improve verification processes for greater efficiency and accuracy.
Implement best practices and innovative solutions to streamline workflows and enhance the verification process.
Prepare and present reports on team performance, process metrics, and improvement initiatives.
Act as the primary point of contact for internal and external communication related to verifications.
Liaise with other departments to ensure seamless integration of the verification process.
Address and resolve complex issues in verification processes, providing effective solutions in a timely manner.
Facilitate discussions to address challenges and roadblocks faced by the team.
Engage with clients to understand their needs, respond to inquiries, and maintain strong professional relationships.
Ensure high standards of customer service and client satisfaction.
Monitor the accuracy of verifications performed by the team.
Ensure compliance with legal and regulatory requirements related to financial and employment verifications.
Identify training needs within the team and provide ongoing training and development opportunities to enhance team members' skills and knowledge.
Benefits
Medical, vision and dental insurances
Bonus programs
Fitness reimbursement
Other healthy life-style programs through our benefits carrier
401k plan with a company match
Short and long-term disability
Life insurance
Accident and critical illness insurance
Health savings account
Flexible spending account
Employee assistance program
Legal services
Employee discounts
Company
Xactus
Xactus is the leading verification innovator for the mortgage industry.
Founded in 2022
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Ryan
Chief Financial Officer
Sasha Stair
CMO
Recent News
Company data provided by crunchbase
