EnableComp · 6 hours ago

Vice President, Client Engagement (Revenue Cycle)

Franklin, TN

Full-time

Remote

Director/Executive

7+ years exp

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Responsibilities

Acts as an 'ambassador' for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to all clients.

Manages certain KPI metrics visible to the EnableComp ELT team and Board of Directors, including NPS scoring and client retention goals.

Uses a consultative approach to best serve each client to ensure we are delivering the right services at the right time to meet each client’s needs.

Reviews, understands and tracks each client’s performance goals and meets regularly with our clients to review their status and progress with an emphasis on highlighting EnableComp’s value proposition and ROI across product lines.

Ensures EnableComp’s monthly and quarterly reporting packages are generated and delivered to clients timely, and that they consistently reflect the pertinent EnableComp metrics and benchmarks.

Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.

Schedule and attend regular client meetings or conference calls to discuss current status and reports and ensures the necessary EnableComp team members contribute appropriately for the meetings.

Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.

Assist Implementation with the roll out of any process update/rollout initiatives and manage the client deliverables post-implementation.

Manage and control client obligations, maintaining a high level of customer satisfaction at all levels of the organization.

Identify cross-sell opportunities within the assigned client base, escalating to the assigned outside sales executive for applicable territory/client. Escalates to Sales Executive when needed.

Participates in internal client account review meetings (e.g., Green Zone, Red Zone, Risk, etc.).

Directs EnableComp’s Managed Care initiatives and ensures clients are made aware of upcoming fee schedule changes and subsequential reimbursement impacts.

Along with the Director of Managed Care, works with key client contacts to understand and (where possible) proactively impact legislative changes in the areas of Complex Claims.

Develops and leads the Client Engagement and Managed Care teams to execute on established key performance indicators.

Use of independent judgement and discretion as it relates to responsibilities detailed above.

Other duties as required.

Qualification

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Account ManagementHealthcare TechnologyCross-SellingClaims BillingCRM SoftwareSalesforce.comMS Office

Required

Bachelor’s Degree in Business, Sales/Marketing or other related field of study is required.

Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, namely engaging hospital revenue cycle management.

Minimum of 3-5 years of experience in cross-selling or white-space selling, with a proven track record of identifying and capitalizing on untapped opportunities within existing client accounts.

Equivalent combination of education and experience will be considered.

Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).

Regular and predictable attendance.