bswift · 3 hours ago
Vice President, Client Executive
Health CareInformation Technology
Insider Connection @bswift
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Responsibilities
Develop and nurture strong relationships with executive-level client contacts, acting as their trusted point of contact for 10-15 bswift clients
Regularly engage with clients to understand their strategic business objectives, challenges, and evolving benefits needs
Work with Client Services area and other departments as needed to proactively address any concerns or issues, ensuring consistent client satisfaction and loyalty
Identify client opportunities to adopt additional bswift services which results in adding value to clients' employee benefits programs
Lead contract renewals for assigned clients and ensure bswift is well positioned for successful renewals with a 12-18 month runaway minimum
Work with internal Data Analytics for benchmarking and position new products/services
Monitor and analyze key performance indicators, such as client satisfaction, retention rates, and revenue growth
Provide expert advice and guidance to clients on benefits program design in coordination with bswift system setup
Build and/or participate in regular performance report-outs to internal executive leadership and clients via Stewardship Meetings and Quarterly Business Reviews to showcase the value delivered through bswift services
Provide expert advice and guidance to clients on benefits program design, compliance, and regulatory matters
Offer insights on industry trends and best practices, ensuring clients remain competitive in their benefits offerings based on available benchmarking data
Identify opportunities to expand and upsell additional services to existing clients
Collaborate with the sales team to pursue and secure new clients
Act as a client advocate within the organization, representing clients' interests and feedback to internal teams
Resolve any client escalations or conflicts leveraging applicable bswift departments in a diplomatic and effective manner
Qualification
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Required
15+ years of client management experience with a track record of significant success
Bachelor’s degree in business, Human Resources, or a related field
Proven experience in client relationship management, particularly with executive-level contacts, in the benefits domain and driving adoption of new products/services in an active growth environment
In-depth knowledge of employee benefits programs, regulations, and industry trends
Excellent communication, negotiation, and presentation skills to interact effectively with executive contacts
Strong strategic thinking and problem-solving abilities to address complex client needs
Analytical skills to assess data and make data-driven decisions
Ability to collaborate with cross-functional teams and manage multiple client accounts simultaneously
Customer-centric mindset, dedicated to delivering outstanding service and value to clients
Highly organized, capable of managing diverse client relationships and delivering on commitments
Results-driven, with a focus on achieving client satisfaction and business objectives
Strong leadership skills, capable of influencing and inspiring both clients and internal teams
Adaptable and able to thrive in a fast-paced, dynamic environment
Integrity and ethical behavior in all client interactions
Preferred
Advanced degrees or certifications
Benefits
Generous compensation and benefits package
Company
bswift
Bswift is a cloud-based technology that streamlines all aspects of benefits, HR, and payroll administration.
Funding
Current Stage
Late StageTotal Funding
$51.04MKey Investors
Great Hill Partners
2022-11-07Debt Financing· $0.04M
2022-10-03Acquired
2014-04-02Private Equity· $51M
Recent News
2024-05-16
Company data provided by crunchbase