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Company

Noodle · 19 hours ago

Vice President, Client Services

Remote, US

Full-time

Remote

Director/Executive

$130K/yr - $140K/yr

10+ years exp

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E-LearningEducation

No H1B

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Responsibilities

Manage a client services team, developing the skills, knowledge, and abilities required to meet the needs of the agency

Oversee client service teams engaged in the strategic development and implementation of brand development campaigns, research projects, and integrated marketing programs, including media, print, direct mail and digital strategies

Provide strategic direction/recommendations to clients and the internal team

Establish and maintain strong relationships with clients as well as internal team members

Collaborate with leadership to ensure that all client contact and services work adheres to the highest quality standards

Lead meetings, ensuring attendance and participation and record keeping

Direct and oversee account management policies, objectives, and initiatives

Resolve, with account team, escalated customer service issues

Develop and maintain project budgets and revenue targets for all client contracts

Ensure accurate invoicing and maintenance of financial reports for all client accounts

Provide cross-functional teams with well-documented client feedback and project assets, as required

Support new business development for the agency through preparation of and participation in, proposals, presentations, and agency client contract negotiations

Identify, pursue, and secure opportunities for revenue growth within the agency’s current client base

Possess a willingness to travel, as necessary

Perform other duties as assigned

Qualification

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Client relationship managementMarketing strategy developmentTeam managementProject management softwareBrand campaign developmentHigher education marketingGoogle WorkspaceExceptional communication skillsDynamic team collaboration

Required

10-12 years of relevant work experience, with 5-7 years managing a team or department, and 5-7 years working in a manager or project lead capacity at a marketing and/or advertising agency

BA/BS degree required, degree in Marketing/Advertising a plus

Familiarity with project management software such as Workamajig, Wrike, and Basecamp

Experience in agency branding and knowledge of traditional and digital media platforms, content strategy, and an understanding of brand campaign development

Expert client engagement and relationship management skills

Exceptional verbal and written communication and presentation skills

Proven ability to build relationships across all levels of the organization, develop and motivate talent, inspire innovation, and lead a team to achieve high impact results

Proven capabilities in identifying and managing nuanced, cross-departmental needs across multiple teams and stakeholders

Working knowledge of Google Workspace (Docs, Slides, Sheets)

Ability to work effectively in dynamic, rapidly changing, team-based environment

Possess a willingness to travel, as necessary