Be an early applicantLess than 25 applicants

Company

Noodle · 6 hours ago

Vice President, Client Services

United States

Full-time

Remote

Director/Executive

$130K/yr - $140K/yr

10+ years exp

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E-LearningEducation

H1B Sponsor Likely

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Responsibilities

Manage a client services team, developing the skills, knowledge, and abilities required to meet the needs of the agency

Oversee client service teams engaged in the strategic development and implementation of brand development campaigns, research projects, and integrated marketing programs, including media, print, direct mail and digital strategies

Provide strategic direction/recommendations to clients and the internal team

Establish and maintain strong relationships with clients as well as internal team members

Collaborate with leadership to ensure that all client contact and services work adheres to the highest quality standards

Lead meetings, ensuring attendance and participation and record keeping

Direct and oversee account management policies, objectives, and initiatives

Resolve, with account team, escalated customer service issues

Develop and maintain project budgets and revenue targets for all client contracts

Ensure accurate invoicing and maintenance of financial reports for all client accounts

Provide cross-functional teams with well-documented client feedback and project assets, as required

Support new business development for the agency through preparation of and participation in, proposals, presentations, and agency client contract negotiations

Identify, pursue, and secure opportunities for revenue growth within the agency’s current client base

Possess a willingness to travel, as necessary

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementProject management softwareTeam managementBrand campaign developmentMarketing strategyDigital media platformsHigher education marketingGoogle WorkspaceDynamic team environmentExceptional communication skills

Required

10-12 years of relevant work experience, with 5-7 years managing a team or department, and 5-7 years working in a manager or project lead capacity at a marketing and/or advertising agency

BA/BS degree required, degree in Marketing/Advertising a plus

Familiarity with project management software such as Workamajig, Wrike, and Basecamp

Experience in agency branding and knowledge of traditional and digital media platforms, content strategy, and an understanding of brand campaign development

Expert client engagement and relationship management skills

Exceptional verbal and written communication and presentation skills

Proven ability to build relationships across all levels of the organization, develop and motivate talent, inspire innovation, and lead a team to achieve high impact results

Proven capabilities in identifying and managing nuanced, cross-departmental needs across multiple teams and stakeholders

Working knowledge of Google Workspace (Docs, Slides, Sheets)

Ability to work effectively in dynamic, rapidly changing, team-based environment

Possess a willingness to travel, as necessary

Preferred

Higher education marketing and advertising experience is a plus

Benefits

401K + match, bonus potential, and equity opportunities

Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents

Paid Parental Leave

Pre-tax commuter benefits

4 weeks paid vacation + 10 paid holidays + paid sick leave

Monthly Gym stipend and Membership to premium medical services like Eden Health

Monthly mobile connectivity stipend

Access to mental health services like Ginger and Talkspace

Annual education stipend for lifelong learning

Company

Noodle

Glassdoor

3.6

Noodle is a network of universities, higher education leaders, providers, and students that support online and hybrid education programs.

Founded in 2013

New York, New York, USA

201-500 employees

https://highered.noodle.com/

H1B Sponsorship

Noodle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (3)

2021 (2)