Ticketmaster · 1 day ago

Vice President, Global B2B CRM

Mountain Home, TX

Full-time

Remote

Director/Executive

$128K/yr - $160K/yr

10+ years exp

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Responsibilities

Define CRM vision, strategy and roadmap across all business and operational stakeholders

Develop a Global CRM functional solution that will promote consistency in practice but also flexible to adapt to key local particularities or business needs

Lead a CRM team who collaborates with subject matter expert stakeholders to build requirements based on priority and business impact, and using a data-driven approach

CRM team will manage the tactical initiatives / projects raised by stakeholders to help reduce process times, increase quality and improve robustness of our operational database

Review and analyze usage to ensure that the initiatives are being utilized correctly and consistently across end users, and deploy strategies to improve consistency and data hygiene

Optimize our operational flow systems: ensure that CRM systems are operating efficiently and directly leading to employee and client satisfaction, and driving lower cost to serve

Develop 'how to' and best practice materials for end users and partner with Education & Training team

Build an internal change champion / SME groups across the various stakeholders to keep users informed, engaged, and provide feedback on latest developments

Build and maintain relationships across lines of business and key user stakeholders

Coordinate quarterly planning sessions across key LOB stakeholders and Tech / Dev teams

Stay up to date on Salesforce features and hold discovery calls with vendor to understand how features can help solve business requirements

Manage a centralized communication plan to end users

Qualification

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CRM softwareSalesforceLeadership experienceData analysisAdvanced Salesforce CertificationsProject managementInnovative approachLean mentalityRelationship building