Confidential Jobs · 1 day ago
Vice President, Provider Enrollment and Contact Center
United States
Full-time
Remote
Director/Executive
10+ years exp
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Responsibilities
Develop and execute strategic plans for payer enrollment and call center operations, aligning with overall organizational objectives.
Serve as a trusted partner to key clients by understanding their markets and unique operational needs.
Establish and communicate key performance indicators (KPIs) and strategy for provider enrollment and contact center teams.
Manage departmental staffing allocations, monitor variances, and recommend corrective actions to meet financial objectives.
Lead and optimize the provider enrollment lifecycle, from credentialing to payer enrollment.
Establish robust processes and tools, including standardized playbooks, communication templates, training materials, and automation features, to enhance efficiency and accuracy.
Monitor and track team performance against OKRs related to capacity, quality, growth, and financial targets.
Support escalation resolution by collaborating with client success and service delivery teams.
Oversee daily contact center operations, ensuring adherence to service levels, quality metrics, and customer satisfaction goals.
Develop, implement, and improve policies, procedures, and workflows to enhance service delivery.
Monitor operational performance, analyze data trends, and implement process improvements for efficiency and customer satisfaction.
Facilitate training, mentoring, and development for supervisors and associates to drive engagement and performance.
Lead a global team, fostering a culture of excellence, collaboration, and accountability.
Mentor and develop direct reports, ensuring alignment with organizational values and strategic goals.
Promote staff satisfaction and engagement through clear communication, recognition, and growth opportunities.
Develop and maintain an effective reporting infrastructure to monitor team performance and quality outcomes.
Provide actionable insights through data analysis, reporting trends, and recommending improvements.
Partner with internal and external stakeholders to address operational challenges and implement solutions.
Represent the company as a thought leader in healthcare operations at local, national, and international levels.
Qualification
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Required
Bachelor’s degree in Healthcare, Business Administration, Finance, or a related field; advanced degree preferred.
Minimum of 10 years of experience in payer enrollment/credentialing and contact center operations.
Proven leadership experience, including 5+ years managing teams in a matrixed and dynamic environment.
Demonstrated success interfacing with executives, clinicians, and diverse stakeholders.
This is a remote role and will require a minimum of twice a year of international travel to oversee team functions.
Strong knowledge of payer enrollment processes, healthcare regulations, and call center best practices.
Proficiency in data analysis and reporting tools, including Excel (pivot tables) and database software.
Exceptional oral, written, and interpersonal communication skills.
Ability to work collaboratively in a fast-paced, dynamic environment.
Strong problem-solving, organizational, and time management skills.
Preferred
Advanced degree preferred.
Company
Confidential Jobs
Confidential Jobs is operated by ExecThread, Inc. (https://execthread.com).
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Nelson
Managing Partner
Brandon Nolan
Chief Information Security Officer
Company data provided by crunchbase
