200+ applicants

Company

Original Job Post

Celigo · 2 days ago

Vice President, Account Management

United States

Full-time

Remote

Executive

$175K/yr - $225K/yr

10+ years exp

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Cloud ComputingData Integration

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Responsibilities

Strategic Leadership: Lead a global team of Account Managers, setting strategic objectives and operational goals that align with company-wide targets.

Customer Relationship Management: Develop and maintain long-lasting relationships with key business stakeholders and executives to secure customer loyalty and satisfaction.

Revenue Growth: Drive expansion sales, including cross-sell and upsell opportunities, focusing on both capacity-led and use-case-based expansion.

Contract Management: Oversee the contract renewal process to ensure timely renewals and favorable terms.

Team Leadership and Development: Lead, hire, and develop talent within the team, including individual contributors and first-line managers, ensuring continuous professional growth and alignment with business goals.

Sales Process Optimization: Develop and implement robust sales processes and sales plays tailored to enhance efficiency and effectiveness within the account management team.

Collaboration with Marketing: Work closely with the Marketing department to develop and implement demand generation programs specifically targeted at the installed base.

Collaboration with Customer Experience team: Work closely with the Customer Success Management teams to drive adoption of services sold and with support teams to ensure all customer support requirements are met.

Educational Initiatives: Promote educational services to enhance understanding and usage of the platform among the installed base.

Innovative Practices: Implement innovative practices in account management to foster a customer-centric culture and improve customer engagement and retention.

Forecasting and Business Planning: Provide accurate forecasts on a monthly, quarterly, semi-annual, and annual basis.

Personal Engagement: Participate in deals as an Executive Sponsor and foster deep collaboration with internal stakeholders across Customer Success, Professional Services, Finance, Marketing, Sales Ops, and Executive Teams.

Market Analysis: Continuously analyze market trends and customer needs to adapt strategies that address customer challenges effectively.

Feedback Loop: Establish a systematic approach for gathering and using customer feedback to enhance service delivery and product development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales leadershipAccount managementHigh-growth settingIntegrationAutomationIpaaSInstall base salesGo-to-market playbooksRegionally dispersed sales team managementRenewals managementACV metricsNRR metricsCustomer base operationsPartner managementNetsuite ecosystemSalesforce ecosystemMicrosoft ecosystemProblem-solvingInterpersonal skillsCoachingTeam developmentBusiness acumen

Required

A professional sales leader with 10+ years of experience in a technical B2B SaaS environment, including at least 5 years leading Account Management teams in a high-growth setting, ideally in the integration and/or automation markets.

Experience in the iPaaS, integration, or automation space is highly desired

Strong interpersonal skills, with a proven track record of developing high performing, highly engaged teams.

A knack for recognizing strengths in others and coaching team members to reach their full potential.

Exceptional problem-solving abilities, especially in navigating new, ambiguous, or time-sensitive situations.

Previous experience in expanding Install Base sales and developing various go-to-market playbooks tailored to account segmentation.

Direct experience managing a regionally dispersed sales team, including hiring, supervision, development, and mentoring.

Familiarity with managing renewals and expansion within a book of business, along with a deep understanding of ACV, Renewals, and NRR metrics.

Excellent business acumen and a deep understanding of customer base operations.

Experience working with partners, particularly within the Netsuite, Salesforce, and Microsoft ecosystems.

Preferred

Experience in the iPaaS, integration, or automation space is highly desired

Benefits

Remote-first culture

Competitive compensation

High-growth, collaborative, and inclusive work environment

Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends

Generous benefits package, including parental leave

Monthly tech stipend

Recognition opportunities

Company

Celigo

Glassdoor

3.8

Celigo is the AI-driven integration platform(iPaaS) that allows applications to work together for both IT and business users.

Founded in 2011

San Mateo, California, USA

501-1,000 employees

http://www.celigo.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (4)

2022 (9)

2021 (9)

2020 (10)