Swooped · 2 days ago

Vice President, Business Expansion

United States

Full-time

Remote

Executive

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Software Development

Insider Connection @Swooped

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Responsibilities

Analyzing customer data, purchase history, and engagement metrics to identify upselling and cross-selling opportunities within the existing customer base.

Coordinating with Business Development, Operations, and Government Relations to segment customers based on buying behavior, product usage, and potential for expansion, prioritizing inside sales efforts effectively.

Utilizing CRM tools and sales analytics to track customer interactions, identify sales triggers, and uncover potential upselling opportunities.

Developing and implementing strategic inside sales plans with internal operations leaders to drive customer expansion and revenue growth, focusing on upselling additional products/services and cross-selling complementary offerings.

Collaborating with operations and business development leadership to define target customer segments, set targets, and establish key performance indicators (KPIs) for inside sales activities.

Designing and implementing effective expansion sales processes, scripts, and objection-handling techniques to guide inside sales representatives in engaging with customers and closing deals.

Leading the execution of inside sales initiatives, working closely with account executive teams and program directors to ensure alignment with account objectives and revenue targets.

Providing ongoing support and guidance to program directors, coaching them on sales techniques, product knowledge, and customer relationship management.

Monitoring sales performance against targets, tracking pipeline progression, and analyzing sales metrics to identify areas for improvement and optimization.

Building and nurturing strong relationships with key internal and external stakeholders, serving as the primary point of contact for opportunities.

Proactively evaluating market trends to understand emerging business needs, challenges, and goals, positioning upselling solutions that address requirements and deliver value.

Anticipating customer objections or concerns and working with internal leaders to develop strategies to overcome them through consultative selling approaches and value-based selling techniques.

Providing leadership, mentorship, and development opportunities to program leadership teams, fostering a culture of accountability, collaboration, and continuous improvement.

Conducting regular training sessions and role-playing exercises to enhance the skills and capabilities of the program directors.

Identifying industry-relevant curated training content to be made available to operations teams to enhance their skills around growth.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Inside SalesAccount ManagementSales LeadershipRevenue GrowthUpsellingCross-SellingB2BB2CSales AcumenSales ProcessesConsultative SellingObjection HandlingClosing StrategiesArticulate Value PropositionsInspireMotivateAchieve TargetsCustomer ExperiencesProblem-SolvingCommunicationInterpersonal SkillsLeadershipResults-Oriented

Required

Bachelor's degree in Business Administration, Marketing, Sales, or related field; MBA or advanced degree preferred.

Proven experience in inside sales, account management, or sales leadership with a track record of driving revenue growth through upselling and cross-selling within a B2B or B2C environment.

Strong sales acumen with a deep understanding of sales processes, methodologies, and techniques, including consultative selling, objection handling, and closing strategies.

Excellent communication and interpersonal skills with the ability to build rapport, influence decision-makers, and articulate value propositions effectively.

Demonstrated leadership experience with the ability to inspire and motivate inside sales teams to achieve targets and exceed expectations.

Results-oriented mindset with a focus on driving performance, meeting deadlines, and delivering exceptional customer experiences.

Must be able to travel nationally up to 25%