Lumen Technologies · 3 hours ago

Vice President Business Operations & Systems Transformation

USA

Full-time

Remote

Director/Executive

$168K/yr - $259K/yr

10+ years exp

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Responsibilities

Plan and prioritize imperatives matching business goals.

Defines / Owns / Communicates tools roadmap for Enterprise team in conjunction with IT function

Owns the Demand Management function prioritization and implementation of all IT work coming from Enterprise Operations

Owns all Enterprise wide reporting that monitors and communicates status, including KPIs and leading indicators from a financial and operational perspective.

Owner of the process improvement across all Enterprise organization leading to efficiency across the Enterprise team and partners

Responsible for the Agile delivery of the Squads initiatives that tackles specific Enterprise Operations process gaps

Drive effective portfolio, program, project, and resource management practices for results-focused rigor.

Engage with teams, leadership and other stakeholders on project portfolio performance and management; provide regular status updates.

Foster culture of continuous improvement, driving efficiency and effectiveness in project delivery, utilizing best practices and process to improve competencies and develop people.

Acts as a critical advisor to the business unit leader and subsequent leadership team in progressing key objectives and identifying and solving challenges.

Develop key messages and create presentations on behalf of senior leaders by representing and communicating the priorities of leadership across the entire organization.

Be an integral part of the leadership team to define the long-term strategy, translate the strategy into specific requirements for operations, and proactively develop capabilities and personnel within the operations group.

Develop and present strategic initiatives that drive innovation and value to vendor partners in order to decrease service cycle times & drive cost optimization.

Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.

Inspire customer focus by creating an organization-wide culture of customer success.

Other duties as assigned.

Qualification

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Tools roadmap definitionProgram managementProject managementProcess improvementAgile deliveryLeadership experienceStakeholder engagementContinuous improvementFinancial reportingCustomer focus