Provenir · 14 hours ago
Vice President of Account Management
NYC Metro Area
Full-time
Remote
Senior Level, Lead/Staff
8+ years exp
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Responsibilities
Increase renewal rates and reduce churn
Expand our revenue in accounts through cross-sell and up-sell
Influence future value through higher product adoption and customer satisfaction
Drive new business growth through greater advocacy
Map customer journey
Identify opportunities for continuous improvement
Learn from best practices in industry
Onboarding
Training
Professional Services
Customer Support
Customer Success Management of Renewals
Cross-sell / Up-sell
Define operational metrics for team
Establish system for tracking metrics
Create cadence for review within team
Qualification
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Required
8+ years of experience in customer-facing customer success field with experience in B2B SaaS fintech credit space
Education: Bachelor’s degree
Passion for customer service and building relationships by delivering on value.
Demonstrable track record of successfully renewing and expanding enterprise accounts.
Highly organized, and have experience managing productivity metrics and renewals using Salesforce
Communication skills with ability to connect with and influence Senior Management and C- Level
Ability to manage influence through persuasion, negotiation, and consensus building
Passion for driving revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Benefits
Comprehensive health and wellness plans
Paid time off
Company holidays
Flexible and remote-friendly options
Company
Provenir
A Software Company that Helps Financial institutions automate loan origination, Credit risk analysis, Merchant onboarding and KYC
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
L
Lawrence Smith
Founder and CEO
Andres Elizondo
Chief Financial Officer
Recent News
2024-04-18
Company data provided by crunchbase
