200+ applicants

Company

Phil, Inc. · 2 days ago

Vice President of Client Success

United States

Full-time

Remote

Director/Executive

5+ years exp

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H1B Sponsor Likely

Hiring Manager

Maria Selvaggio (Klagos)

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Responsibilities

Lead the strategic direction of the Client Success organization, ensuring clients achieve optimal outcomes and are engaged as long-term partners.

Build and maintain strong, trusted relationships with clients at all levels, positioning PHIL as a strategic advisor.

Tailor solutions and messaging to meet clients’ evolving needs, optimizing workflows and driving continuous improvement.

Act as a trusted advisor, helping clients navigate complex environments to achieve better business results.

Balance client outcomes with business priorities, including product roadmap, operational capacity, and revenue goals.

Leverage data and analytics to drive decision-making, measure success, and demonstrate value to clients.

Manage client retention and renewal efforts, identifying upsell and cross-sell opportunities to drive revenue growth within existing accounts.

Hire, mentor, and scale a high-performing Client Success team to deliver exceptional client experiences with limited resources.

Develop and implement efficient processes, templates, and best practices to streamline client interactions and internal collaboration.

Ensure alignment between the Client Success team and company objectives, balancing strategic planning with day-to-day tactical execution.

Collaborate with cross-functional teams (sales, operations, product, marketing, finance) to align client needs with business priorities.

Advocate for client feedback in product development and ensure that offerings are aligned with client expectations, while prioritizing allocated product roadmap appropriately to meet client needs.

Create and track key performance metrics to measure client success, set goals, and drive continuous improvement.

Drive the development of scalable processes to improve client engagement, retention, and satisfaction.

Ensure the Client Success function operates efficiently and effectively to meet business goals and support revenue growth.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client SuccessB2B enterprise experienceFinancial statements understandingManagement consultingHealthcare experienceStrategic thinkingTeam management

Required

5+ years of experience working in a Client Success function with at least 3 years leading a Client Success organization, demonstrating substantial influence and partnership over client decisions and strategy.

3+ years of experience at a B2B enterprise startup that experienced significant growth.

Strong operator mentality with a 'get it done' attitude; capable of balancing high-level strategic thinking with hands-on execution.

Deep fluency with data and analytics; comfortable using data to set goals, measure outcomes, and make informed decisions.

Strong understanding of financial statements and operational levers that impact business and client financial outcomes.

Proven ability to think creatively and problem-solve, finding innovative ways to address client challenges.

Excellent communication skills, both in tailoring messaging to different audiences and collaborating across internal teams.

Preferred

Management consulting or similar experience.

Healthcare or pharma experience.

Benefits

Ground floor opportunity with one of the fastest-growing startups in health-tech

Fully remote working environment

Competitive compensation (commensurate with experience)

Full benefits (medical, dental, vision).

401(k) contribution opportunity.

Company

Phil, Inc.

Phil helps retail and specialty-lite brands accelerate patient access, provider engagement, and brand outcomes through technology.

Founded in 2015

San Francisco, California, USA

51-200 employees

https://www.phil.us

H1B Sponsorship

Phil, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (6)

2021 (9)

2020 (2)