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Company

Groups Recover Together · 1 day ago

Vice President of Member Access

United States

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Responsible for overseeing the overall strategy, performance, and growth of high-volume prospective member call center and admissions team

Establish and oversee key performance indicators (KPIs) to measure the success of Member Access operations, with an emphasis on clinical/medical quality, member satisfaction, and member engagement into the ongoing care model

Work with senior leadership to ensure Member Access strategies are scalable and responsive to regional needs, member focused initiatives, and industry trends in SUD care

Work closely with senior leadership, including clinical/medical and operational teams, to design and refine workflows that optimize Member Access while ensuring alignment with clinical/medical priorities

Be proactive and strategic in how we can evolve our Member Access function to best fit the evolving needs of the company, the industry, and our members, working closely with leadership

Utilize data and analytics to identify trends, monitor performance, and continuously improve efficiency, productivity, and service quality for all Member Access functions.

Develop and manage the Member Access operating budget, ensuring cost-effective use of resources while maintaining service levels, operational performance and clinical excellence

Provide regular reports to senior leadership on Member Access performance, including trends, challenges, and opportunities for improvement

Work closely with other departments (e.g. Marketing, Finance, Care Delivery TeamOperations) to ensure alignment on Group’s initiatives and goals

Ensure compliance with all state, and federal regulations, including healthcare industry standards such as HIPAA, CMS regulations, and accreditation requirements

Support integration and optimization of Member Access systems (e.g., Electronic Health Records (EHR), IVR system and CRM tools) to improve the coordination of care and member engagement.

Provide strong leadership and mentorship to Member Access Leadership teams (which includes operational, clinical, and medical staff), ensuring they are effectively managing their teams and achieving desired outcomes.

Lead, mentor, and manage a high-performing team focused on Member Access, including hiring, training, and development.

Foster a culture of engagement, motivation, and accountability, driving high levels of employee satisfaction and retention

Qualification

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Healthcare OperationsAddiction Recovery KnowledgeProject ManagementGoogle AppsBudget ManagementData AnalysisCompliance KnowledgeStaff DevelopmentEHR SystemsCRM ToolsRemote Team Management

Required

Commitment to Groups’ mission and values

Strong leadership and team management skills, including the ability to motivate and develop staff in a remote environment

Previous experience managing both operational and clinical teams, driving collaboration, communication and coordination.

Strong communication skills: you have the ability to simplify and convey complex information; you know how to facilitate the flow of information across a distributed team; and you are confident and articulate

Proven ability to balance focus on existing business performance: strong project management skills, can aggressively manage priorities and time; and ensure follow-through

Knowledge of addiction recovery support services and familiarity with opioid use disorder treatment

Knowledge of relevant laws, regulations, and accreditation standards

Exceptional and versatile problem-solving skills with the ability to thrive in high-stress, fast-paced situations

Strong interpersonal skills: you engage people in a caring, authentic way; you know how to give thoughtful, actionable feedback; you know how to influence people and get the best out of them

You know how to manage communication effectively across a large, dispersed team, and are comfortable representing the organization to external audiences

Highly organized, able to multitask, and easily adapt and respond to change

Strong IT skills including Google Apps

Ability to use discretion and work independently

Ability to understand and adhere to the Professional Code of Conduct

Bachelor's degree in Business Administration, Healthcare Management, or a related field (Master’s preferred)

10+ years of experience in healthcare operations, customer experience, or a similar field, with at least 5 years in a senior leadership role

Strong leadership skills with the ability to inspire and lead teams, while also working collaboratively with cross-functional groups

Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location

Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications