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Company

Harris Computer · 10 hours ago

Vice President of Operations

Remote - Alaska

Full-time

Remote

Director/Executive

5+ years exp

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Software Development

Growth Opportunities

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Responsibilities

Support, lead, and grow the Professional Services and Customer Support teams.

Implement processes and practices to achieve financial, employee, and client success measures

Identify, report, and optimize KPIs with a focus on customer encounters

Improve automation of internal tools such as ticket management and project management

Strategic planning for operational growth

Lead and manage all the metrics and trending required by the business

Lead the Operational Excellence campaigns for the business

Collaborate with the management team to develop and maintain process improvement policies

Manage all billable and non-billable team activities to improve the billable utilization

Monitor, challenge and implement methodologies to speed up the implementation processes

Lead team to create additional/new billable services that resolve customer issues

Manage the leadership team of Operations with meaningful objectives and conversations

Lead with the Harris Core Values

Manage all revenue streams associated with Operations

Manage the deployment strategies with multiple applications – update based on the application

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Management experienceCustomer service leadershipHealthcare software implementationProject ManagementBusiness process developmentLeadership in software companyFinance experienceDepartment collaborationSupport Services experienceHealthcare Operations experienceFast-paced environment management

Required

5+ years of management experience in client-centric business operations

Experience leading customer service and implementation

Experience in Project Management

Experience in the implementation and support of decision support/healthcare software

Experience in reviewing, understanding, developing, and implementing business processes

Preferred

Leadership experience in a software company

Excellent communication skills – able to influence others on vision and goals

Ability to manage multiple items in a fast-paced environment

Finance experience – understanding EBITA, P&L, ARR/IRR

Excellent organization skills and detail-oriented

Ability to join two departments for more efficient outcomes

Project Management, Professional Services, and Support Services experience

Experience in Healthcare Operations and/or Clinical Operations (asset)

Company

Harris Computer

Glassdoor

4.1

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Founded in 1976

Ottawa, Ontario

10,001+ employees