67 applicants

Company

PROS · 5 hours ago

Vice President of Professional Services

Houston, TX

Full-time

Remote

Director/Executive

10+ years exp

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Artificial Intelligence (AI)Big Data

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Nelson Acosta

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Responsibilities

Own and deliver on project success, monitor the project metrics

Drive PROS revenue – services and subscription revenue from existing accounts

Own services bookings and margin

Successful adoption of our products and seamless transition to our Support and Customer Success teams

Provide customer references for sales and PROS Champions for marketing efforts

Ensure product roadmap accurately reflects the needs of their customers

Oversee delivery on all our engagements, whilst supporting the Sales function, to a base of worldwide customers.

This includes extensive customer engagement work covering pre-sales, onboarding of new customers, overseeing implementation projects, post go-live care and collaboration with product support team etc.

The team also must undertake activities to support successful system adoption by our customers;

Define clear vision, organize tasks, identify outcomes and assign resources;

Engage clients as an executive sponsor to ensure joint client and PROS success and when needed leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS;

Mentor others to be effective in the executive sponsor role;

Closely collaborate with Customer Success teams on monitoring and facilitating the customer’s adoption of PROS solution features and functionality, making it possible for the solution to be well adopted and to bring the required value;

Maintain working knowledge of each of the PROS B2B product and service offerings;

Drive optimal performance from team members, including coaching and mentoring as required;

Grow services’ revenues from our steady-state customers through the undertaking of training, best practice consulting and system health-checks;

Understands key performance indicators, both operational and financial;

Collaborating with peers on the Customer Success and Professional Services leadership teams to drive PROS overall performance and excellence.

Qualification

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Enterprise solutionsSaaS environmentLarge account managementSoftware professional services

Required

Proven experience with implementing enterprise solutions within a SaaS environment

Manage down, around and up with the same enthusiasm and without playing politics

Well organized and confident to work independently but will be a strong team player

Process oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations

Self-starter and a problem-solver whilst being resourceful and pragmatic

Willing to and enjoy travel up to 35-40% of the time (both domestic and international)

10+ years of relevant software/SaaS professional services leadership experience

Large account management experience

Growth stage understanding

Strong presentation/demonstration skills

Ability to manage high volume activates with varying priorities

Focus on expanding our solution footprint and business with existing customers

Acts to surpass post-sales goals

Takes action to lead the team to greater success

Preferred

A Bachelor’s in computer science, engineering, math, or revenue management (or similar field of study), or a Master’s in business administration

Company

PROS

Glassdoor

4.2

PROS provides AI-based solutions to businesses to achieve growth through digital selling and eCommerce channels.

Founded in 1985

Houston, Texas, USA

1001-5000 employees

https://pros.com

H1B Sponsorship

PROS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (18)

2022 (20)

2021 (20)

2020 (59)