ABBYY · 1 day ago

Vice President of User Experience

United States

Full-time

Remote

Director/Executive

$250K/yr - $300K/yr

10+ years exp

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Responsibilities

Strategic Leadership Vision and Strategy: Develop and communicate a clear UX vision that aligns with the company’s overall goals and strategy, integrating education and technical communication components.

Customer-Centric Culture: Foster a user-first mindset across the organization, advocating for UX, education services, and accessible content at the executive level.

Innovation: Drive innovative approaches to UX design, education solutions, and user documentation, leveraging the latest trends, tools, and technologies.

Operational Leadership Team Leadership: Build, mentor, and scale a high-performing team of UX designers, researchers, technical writers, and accessibility experts.

Education Services: Partner with the training and enablement teams to create user-centric education programs, including digital courses, webinars, and product tutorials.

Technical Writing: Oversee the development of clear, concise, and engaging product documentation, ensuring it enhances user understanding.

Process Optimization: Define and implement processes for design systems, user research, usability testing, and content development to ensure consistency and efficiency.

Collaboration: Partner with product management, engineering, and marketing teams to integrate UX, education, and technical writing seamlessly into the product lifecycle.

Customer Insights and Advocacy User Research: Oversee the development and execution of user research strategies to gain deep insights into customer needs, behaviors, and pain points, extending to education and documentation.

Data-Driven Design: Use quantitative and qualitative data to guide UX and educational decisions and measure the impact of changes.

Accessibility Leadership: Ensure all products and materials meet accessibility standards, providing inclusive experiences for all users.

Business Impact Customer Engagement: Elevate customer satisfaction, retention, and adoption through intuitive designs, accessible education, and engaging documentation.

Product Success: Drive KPIs such as task success rates, customer satisfaction scores (CSAT), and the effectiveness of education materials.

Industry Leadership: Position the company as a leader in UX, education, and technical communication by participating in conferences, publishing thought leadership, and contributing to the broader community.

PLG Forward: Collaborate with engineering and marketing to ensure best in class user experiences to facilitate PLG.

Qualification

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UX leadershipDesign thinkingUser-centered designFigmaMiroPrototyping toolsUser researchUsability testingTechnical writingHTMLCSSJavaScript