65 applicants

Company

Avia · 13 hours ago

VIP Host (VIP Account Manager)

United States

Full-time

Remote

Entry Level

$60K/yr - $75K/yr

1+ years exp

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Casual GamesGaming

H1B Sponsor Likely

Hiring Manager

Jessica Si

Insider Connection @Avia

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Responsibilities

Manage a portfolio of VIP customers by contacting them via phone, text, or email to ensure their needs are met, and consistently deliver a positive user experience

Analyze and act upon key data metrics, develop and implement strategies for VIP retention, and take proactive measures to retain VIPs displaying indications of potential churn

Cultivate strong relationships with VIP players to boost retention and revenue growth

Implement VIP membership program initiatives and benefits to enhance engagement and satisfaction among VIP players

Achieve daily, weekly, and monthly outbound contact targets and other assigned tasks

Assess and prioritize outreach and user engagement efforts based on analysis and evaluation

Document and analyze player feedback and user profiles to propose platform improvements and identify commercial opportunities

Collaborate across departments to ensure a seamless and enjoyable customer experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer relationship managementData analysisVIP customer supportMicrosoft Office proficiencyCRM SystemsInternal Communication PlatformsCustomer-centric mindsetOutgoing personalityMobile Gaming industry experience

Required

Proven ability to build and foster strong connections and retain users

Strong verbal and written communication skills with native-level proficiency in English

Data-oriented mindset, ability to analyze and use data to strategize outbound engagement

Outgoing personality, self-motivated, with customer-centric mindset and great attention to details

Minimum one year experience working in an outbound customer marketing role

Availability to provide 24/7 support including weekends when required

Proficiency with Microsoft Office Products, CRM Systems, and Internal Communication Platforms

Preferred

Previous experience as a VIP Host or Customer Support within the Mobile Gaming industry is a plus

Bachelor’s Degree is preferred

Benefits

Competitive Compensation

Comprehensive Healthcare Coverage: Medical, Dental, Vision

401(k) Retirement Plan

Paid Time Off and Major Holidays

Bonus Pay Opportunities

Company

Avia

Avia's games are designed for people who love competition, but don't love a steep learning curve.

Founded in 2017

Mountain View, California, USA

201-500 employees

https://www.pocket7games.com/

H1B Sponsorship

Avia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (4)

2021 (1)