Mariner Advisor Network · 3 hours ago
Virtual Administrative Assistant (Part Time)
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Business DevelopmentConsulting
Insider Connection @Mariner Advisor Network
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Responsibilities
Maintain a calm, empathetic, and professional demeanor when speaking with clients
Help onboard families into the practice by plugging in their financial information into various software and CRMs, moving investment accounts between various investment custodians and banks, tracking onboarding items from start to finish (with regular updates) and reaching out to clients to request additional information
Track service-related items from start to finish
Coordinate all information needed for client meetings. This will include audit data accuracy, pull reports from software, and prepare all necessary documentation prior to meetings
Manage and organize emails as a primary form of communication
Provide on-going administrative support with operational and compliance-related duties, including logging case notes of internal and external communication
Schedule and re-schedule client meetings
Proactively identify opportunities for the business to deliver an above and beyond experience
Manage multiple priorities simultaneously and perform other duties as assigned
Qualification
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Required
5+ years of administrative support experience in a role that requires on-going client interaction
Report generation and data entry experience
MS Office Suite including Outlook
Excellent written and verbal communication skills
Interpersonal and listening skills
Time Management and prioritization skills
Exceptional phone and appointment setting skills
Outstanding client service abilities
Able to multi-task and proactively solve problems
Self-starter, energetic, assertive
Must be organized and detail-oriented
Preferred
CRM experience
Hospitality industry previous experience
BS degree