Allstate · 5 hours ago
Virtual Assist - Mitchell
Illinois, United States
Full-time
Remote
Entry Level
$47K/yr - $82K/yr
1+ years exp
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Responsibilities
Virtually handle inbound VA calls from customers and shops
Maintain a professional workspace with all videos recorded
Return unanswered VMs or emails
Conduct inspections via VA app, documenting damages or paperwork
Write estimates/supplements/total loss to completion
Inform customers and shops of inspection results
Empathetically communicate with customers, providing clear instructions
Document claims with photos/inspection details
Issue payments and document claim files accordingly
Handle total loss situations including negotiation and lienholder information
Navigate time zones as needed
Attend virtual team meetings and collaborate effectively
Qualification
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Required
18-24 months experience in auto Collision estimating using Mitchell and CCCOne.
High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-25Post Ipo Debt· $500M
2014-01-13Post Ipo Equity· undefined
1993-06-11IPO· undefined
Leadership Team
Emad Isaac
SVP & Chief Data Technology Officer
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Recent News
Business Wire
2024-11-21
2024-11-21
Digital Insurance
2024-11-19
Company data provided by crunchbase
