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Company

Lowe's Companies, Inc. · 17 hours ago

Virtual Designer Remote

Mooresville, NC

Full-time

Remote

Entry Level

$17.56/hr - $29.27/hr

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Responsibilities

Responsible for providing superior customer service by designing kitchens using computer – aided drafting 20/20 software.

From specifications provided by Kitchen Sales Specialist and / or customer, prepare detailed design to meet customer needs.

Create interior spaces that reflect customers’ needs and tastes. When necessary, follow – up with store Sales Specialist for any information necessary to complete design project.

Cross training with role of Kitchen Sales Specialist may be required.

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

Listens to and responds knowledgeably and promptly to customer and employee questions

Demonstrates sincere appreciation to customers.

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.

Listens to, identifies, anticipates, and responds to customer needs.

Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers.

Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale.

Follows-up with customers to ensure all order and project requirements are satisfactorily met.

Serves as point of contact on all designs and/or installs within department.

Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed.

Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Qualification

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Customer service practicesKitchen designRemodeling activitiesRetail selling operationsProject estimationOrder processingCustomer follow-up

Required

Knowledge of customer service practices

Experience with remodeling and installation activities

Understanding of retail selling operations

Ability to design kitchens using computer-aided drafting 20/20 software

Ability to prepare detailed designs based on specifications provided by Kitchen Sales Specialist and/or customer

Ability to create interior spaces that reflect customers' needs and tastes

Ability to follow up with store Sales Specialist for information necessary to complete design projects

Ability to provide SMART customer service through execution of Lowe's customer service policies, procedures, and programs

Ability to listen to and respond knowledgeably and promptly to customer and employee questions

Ability to communicate information regarding stock, special order merchandise, feature benefits, application, and warranty information

Ability to listen to, identify, anticipate, and respond to customer needs

Ability to work with customers to create design and details, research ideas based on customers' plans, recommend products/services, and provide project estimates

Ability to follow up with customers to ensure all order and project requirements are satisfactorily met

Ability to monitor order status of products and special orders and communicate updates or issues with customers and Lowe's associates

Ability to enter, process, and track customer orders and installations to manage customer follow-up and completion of order/project according to schedule