AO Globe Life · 17 hours ago

Virtual Recruiting and Sales Account Supervisor - SP

North Chicago, IL

Full-time

Remote

Mid Level

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Responsibilities

Coordinate and oversee structured onboarding for new employees, ensuring each team member completes a foundational training before assuming their roles. Collaborate with other leadership members to provide additional specialized training as needed

Provides continuous training and support to staff, ensuring all team members stay up to date with evolving resources and tools

Attends sandbox for checking in and out of the day

Resolves client escalations and ensures that client feedback is effectively handled

Provides supervision to staff, including performance review, planning, training and development, problem solving/dispute resolution, discipline and makes recommendation on hiring

Manages the day-to-day scheduling, organization, coordination and monitoring associated with the work of staff

Manages, motivates and mentors staff, fostering innovation, creativity and professional growth to build a highly effective team focused on customer service excellence, leadership and high standards of work quality and organizational performance

Provides relief management duties as required (e. g. Manger on Duty rotation, back up for other managers.)

Attends meetings, workshops, conferences and courses as required

Qualification

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Performance Review