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Company

Yale University · 1 day ago

Visitor Services Assistant (92409BR)

New Haven, CT

Full-time

Onsite

Mid Level

4+ years exp

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AssociationBusiness Development

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Serve as the Museum’s front-line ambassador, proactively engage with visitors, promptly respond to visitors’ needs, and deliver superior visitor experience.

Greet and assist visitors at the information/welcome desk, as well as at events, programs, and group tours.

Provide information to visitors about the collections, current exhibitions, membership, museum shop merchandise, and upcoming programs.

Ensure excellent customer service by answering the telephone in a warm friendly manner and provide visitor guidelines as well as general information, including hours, events, tours, directions, parking, accessibility, and other visitor concerns.

Supervise and train front desk student staff.

Execute sales from the museum shop and assist with functions as needed, including phone and online orders, inventory, stocking, and shipments.

Speak in front of large and small groups of people in a clear and concise manner.

Respond to emails received from the Center’s general information account.

Assist museum security staff by answering questions and enquiries on communication radios.

Responsible for documenting and recording visitor daily attendance.

Maintain a clean, organized, and well-stocked information desk that is always presentable to visitors.

Support the museum’s mission, values, vision, priorities, and strategic objectives.

Oversees and coordinates administrative, program, and office activities.

Establishes, selects, implements, and coordinates office procedures and systems.

Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities.

Oversees, instructs, and coordinates activities of support staff.

Oversees the preparation of materials for grants, contracts and budgets.

Monitors expenditures and reconciles financial statements.

Provides editorial support for a journal/publication.

Proofreads and edits material for grammatical and factual accuracy.

Tracks copy through various editing and production stages.

Communicates with authors, printers, and others concerned with published work.

Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences.

Assembles and arranges for necessary items.

Determines sources of data.

Compiles, synthesizes and manipulates data.

Summarizes findings and writes reports or portions of reports.

Greets visitors.

Answers and screens telephone calls.

Assesses nature of business.

Responds to requests for information and provides assistance.

Screens and responds to mail.

Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material.

Assembles attachments and corresponding material.

Reviews outgoing material for completeness, dates, and signatures.

Composes substantive correspondence and written material.

Coordinates travel arrangements.

Schedules and coordinates meetings and appointments.

Orders and maintains inventory of supplies.

Takes minutes or dictation.

Performs additional functions incidental to office activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficePoint of Sale SystemsRetail ExperienceArt History KnowledgeMotivational Skills

Required

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Excellent customer service skills and enjoy working with the public (to include all age ranges, school groups and general visitors). Excellent attention to detail and be open to feedback.

Strong communication and motivational skills. Ability to work as a team player and exercise diplomacy.

Ability to adjust schedule to accommodate the needs of the Visitor Services department. Solid organizational and problem-solving skills. Ability to prioritize tasks and work under pressure.

Ability to be prompt and dependable. Ability to be available to work weekends and some evenings.

Working knowledge of computers, including Microsoft Office software and point of sale (POS) systems such as Clover. Ability to learn new software programs as needed.

Preferred

Bachelor’s degree, preferably in Art History or in a related field, and two years of experience or an equivalent combination of education and experience.

Face-to-face customer service experience.

Minimum of two years of customer service and retail experience.

Company

Yale University

Glassdoor

4.2

Yale University is a research and education institution that prioritizes its students.

Founded in 1701

New Haven, Connecticut, USA

10001+ employees

https://www.yale.edu

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (222)

2022 (236)

2021 (247)

2020 (238)