Clipboard Health · 3 hours ago

Voice Customer Service Associate (South Africa)

United States

Full-time

Remote

Entry Level

2+ years exp

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Health CareMarketplace

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Responsibilities

Communicate with customers via telephone, live chat, and web communication channels

Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems

Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company

Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner

Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal

Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams

Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals

Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Qualification

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Customer support experienceTelephonic customer supportEnglish proficiencyZendesk experienceCRM experienceInternet connection (15Mbps)I5 processorEquivalent12GB RAMQuiet working environmentPositive mindset