Honorlock · 7 hours ago
VP, Customer Service & Support
Boca Raton, FL
Full-time
Remote
Director/Executive
8+ years exp
Maximize your interview chancesEdTechEducation
Insider Connection @Honorlock
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Lead the remote proctoring and support teams, ensuring excellence across day and night shifts
Drive operational efficiency and scalability through process improvements, automation, and workforce planning
Leverage experience with offshore and global operations to optimize service delivery while reducing costs
Collaborate with technology teams to enhance service delivery using AI and automation tools
Use data-driven insights to measure team performance, response times, and customer satisfaction, and implement corrective actions
Evaluate current leadership structure, identifying opportunities to strengthen or enhance management capabilities
Establish and execute a strategic vision to maintain Honorlock's competitive edge and operational excellence
Familiarity with the Education Technology, Higher Education and/or ProEd landscape
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's degree in a related field
8+ years of relevant experience, with a strong background in leading and scaling 24/7 operations, preferably in tech-enabled services
Expertise in process improvement, workforce optimization, and customer satisfaction
Exceptional communication and interpersonal skills with a strategic mindset
Proven leadership skills with the ability to inspire and guide cross-functional teams
In-depth knowledge of production workflows, industry trends, and emerging technologies
Business acumen and a customer-focused approach
Ability to thrive in a fast-paced, dynamic environment
A growth mindset with a deep desire to contribute to the operational structure, efficiency, and growth of an organization
Demonstrated solid track record in enhancing operational efficiency, team member development initiatives, and improving customer experiences
Preferred
Familiarity with the Education Technology, Higher Education and/or ProEd landscape
Benefits
Unlimited PTO
Remote-first company
Choice of company-issued laptop
Healthcare benefits
Company matched 401k
Company
Honorlock
Honorlock provides remote proctoring services for colleges and universities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$40.65MKey Investors
Owl VenturesDefy.vc
2021-04-27Series B· $25M
2020-03-19Series A· $11.5M
2019-05-01Seed· $2.5M
Leadership Team
Michael Hemlepp
CEO and Board Member
Elena Soboleva
Co-founder
Company data provided by crunchbase
