Accolade, Inc. · 18 hours ago
VP, Customer Success - Mid Market
United States
Full-time
Remote
Director/Executive
$210K/yr - $246K/yr
10+ years exp
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Responsibilities
Work closely with the SVP, to create strategies that continue to grow revenue and retain customers.
Build effective business plans to deliver on the existing contractual parameters currently in place. Continually look for opportunities to strengthen our relationships with our customers by presenting solutions that would present ecosystem, marketing, and digital tools that would complement the program to build on stronger engagement, satisfaction, and savings.
Effectively engage with internal partners, including sales team, operations, actuarial, legal, marketing, business development, and eco systems to facilitate the delivery of effective materials, opportunities for growth, data sets that drive compelling areas of opportunity for customer satisfaction, and to ensure appropriate relationships are fostered for risk mitigation and timely resolution
Work closely with Accolade’s Customer Sales and Business Development teams to develop business growth plans
Oversee executive sponsorship, scorecards, roles and responsibilities, with our operational team that highlight the health of our operational delivery or risks that need executive oversight and resolution.
Help to facilitate the effective handoff of sales to implementation to ongoing customer management and build the appropriate infrastructure to ensure customer success
Lead efforts with the customer success teams that showcases the health of the relationship across many fronts including:Scorecard development and oversight
Relationship ties, including at the executive levels
Business growth opportunities
Operational delivery
Actuarial/savings achievement
Event planning
Define what is needed across existing Accolade teams to support this strategy, including in sales, marketing, IT, and operations. Assess their readiness to support enterprise-level requirements and work with their leaders to execute on the strategy.
Communicate professionally and at multiple levels within the client’s organization; anticipate customer needs and correspond proactively.
Lead and develop a large team to ensure personal and business success
Qualification
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Required
Bachelor’s degree in related field (Accounting, Finance, Marketing, Business Management) or equivalent combination of education/experience
Minimum 10 years of experience, preferably working with healthcare companies
Proven success in business-to-business sales experience at C-level
Excellent financial/analytical skills with strong business acumen
Ability to travel (travel up to ~30%)
Background in the healthcare space preferably in consulting, customer, and/or a healthcare company supporting Health Plans
Experience working with large, complex organizations
Demonstrated collaboration, project management, problem-solving, quantitative and qualitative analysis skills
Strong understanding of software implementation process
Strong critical thinking skills with an ability to creatively develop solutions that address client needs
Highly knowledgeable about healthcare landscape and current trends in healthcare
Genuine passion for and commitment to the transformation of healthcare delivery
Ability to work in complex matrix organizations and drive deep relationships with all stakeholders to deliver results
Demonstrated success in retention of customers
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
Company
Accolade, Inc.
During the moments that matter in healthcare, your people need to be seen, heard and understood for who they are.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$458.74MKey Investors
HumanaAndreessen HorowitzCarrick Capital Partners
2021-03-26IPO
2020-10-22Post Ipo Equity· $221.4M
2019-10-10Corporate Round· $20M
Leadership Team
Rajeev Singh
CEO
Kelli Burns
Chief Information Security Officer and SVP
Recent News
2024-12-16
2024-11-21
2024-10-16
Company data provided by crunchbase
