FinThrive · 21 hours ago
VP, Insurance Discover Service Operations
United States
Full-time
Remote
Director/Executive
10+ years exp
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Responsibilities
Be responsible for Insurance Discover Provider Operations
Lead efforts with customers and the FinThrive team to meet or exceed expected customer revenue recoveries
Lead an operations team of highly knowledgeable and engaged Solution Analysts and Customer Operation Advocates
Accept daily responsibility for customer experience, service and support, reporting, analytics, and customer follow-up
Work closely with product and development leadership to monitor product performance to continuously improve reported coverage, customer experience and customer retention
Drive operational excellence including maintaining customer performance monitoring, standard operating procedures resulting in customer and FinThrive awareness to customer performance to plan
Guide the operations team to leverage financial, customer, product and operational data to help customers maximize revenue recoveries
Ensure proper staffing of customer projects
Provide FinThrive executive and senior leadership with routine reports of ID business performance to plan
Work closely with Finance and Product leadership to accurately forecast financial performance metrics
Establish annual operations plan that supports and aimed to achieve the annual business plan; participate with product and finance leadership to develop and maintain a 3-year business plan.
Achieve organizational alignment through cross-functional collaboration with marketing, sales, development, implementation, support and service solutions to increase customer satisfaction
Identify, develop, and execute in partnership with product and sales the short and long-term strategy for driving significant and sustained revenue growth
Participate in the sales process to help convey product vision and value proposition, and that sales support resources are prepared to convey this same message effectively
Remain knowledgeable on changes in the information technology and healthcare fields
Ensure systematic and insightful feedback on marketplace and competitor trends, as well as the evolving needs of customer segments.
Serve as an important set of the “eyes and ears” for market planning and new solutions/product development; Foster flexibility within the organization to respond to ongoing marketplace changes and opportunities
Qualification
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Required
Bachelor’s degree or equivalent working experience
10+ years of experience leading business operations
10+ years working experience in healthcare revenue cycle
Strong quantitative and qualitative analytical skills with ability to distill large data sets into meaningful insights and takeaways
Demonstrated ability to work successfully in a cross-functional, matrix organization
Well versed in methods to effectively identify and process stakeholder requirements
Well-developed 'influencing without authority' skills
Ability to interact at the executive level both externally and internally achieving positive outcomes and alignment
Ability to work on and execute several projects simultaneously
Travel required: Up to 30%
Preferred
Prior experience working with insurance discovery and/or eligibility products or revenue cycle processes
Prior experience with CRM tools such as Salesforce
Company
FinThrive
FinThrive is a revenue management company that provides medical billing and coding services.
1001-5000 employees
H1B Sponsorship
FinThrive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)
2022 (10)
Funding
Current Stage
Late StageLeadership Team
Hemant Goel
President & CEO
Chris Nester
Chief Financial Officer
Recent News
Healthcare IT News
2024-12-04
2024-11-19
Company data provided by crunchbase
