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Company

Concentrix · 15 hours ago

VP, Practices, Tech and CCaaS Sales

United States

Full-time

Remote

Director/Executive

12+ years exp

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Responsibilities

Leads the team in originating, shaping, and commercially enabling complex sales opportunities within the B2B Sales line of business, ensuring an active funnel is maintained as a result.

Oversees the proactive generation and building of new client relationships from qualification to close by the team.

Demonstrates a strong understanding of B2B Sales Operations and the related tech-led solutions that innovate CX at B2B and B2C organizations, ensuring the team does the same.

Acts as a proven storyteller who can build and maintain relationships across multiple disciplines, lines of business, and strategic needs, guiding the team to do likewise with targeted enterprise prospects, including but not limited to, IT, CX, Operations, HR, Finance, and Procurement.

Provides effective and clear leadership to virtual pursuit teams featuring SMEs from Practices and Product Owners and other disciplines of the company. Acts as an advisor and coach internally to develop win strategies through to close plans.

Articulates a compelling and differentiated value proposition to prospects that aligns with their business outcomes, and coaches the team in this process.

Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences, and ensures the team does the same.

Leads and supports business negotiation for complex transactions and opportunities, guiding the team through these processes.

Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit, ensuring the team does the same.

Engages the global leadership as appropriate and shepherds deals through the solutioning and approval process, mentoring the team in these activities.

Provides discipline and rigor to the sales process as an expert on sales best practices, and ensures the team adheres to these standards.

Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters, and mentors the team in these interactions.

Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives, and ensures the team does the same.

Demonstrates a strong understanding and knowledge of BPO and Technical Services associated with the target client’s industry sector and guides the team in this process.

Develops and executes the sales strategy across all appropriate levels of the target client organization.

Leverages exceptional communication skills to speak at forums both internally and externally and encourages the team to do the same.

Strategically selects and implements the optimal structure for the team.

Provides strategic direction to the team, ensuring alignment with company goals and culture.

Mentors and coaches Sellers in the team, providing guidance on best practices, sales techniques, and professional development.

Conducts regular performance evaluations, providing constructive feedback and recognizing high performance. Addresses performance issues promptly and effectively, developing improvement plans as needed.

Acts as a role model and ensures that the Concentrix Culture is embedded.

Works closely with Practice Leaders, Product owners, Portfolio Leaders, Sector Leaders, and other internal teams to align sales strategies with overall business goals.

Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients.

Ensures the team provides effective and timely transition of client relationships to the appointed Account Executive for sold deals independently or in partnership with Enterprise Sellers.

Ensures the team collaborates with Account Executives to understand the context of their respective accounts and with the broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks.

Monitors and reports on teams’ sales performance, tracking key metrics, and reports on progress to Sales Leaders.

Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.

Prepares and delivers regular reports and updates to Leaders on team sales performance and metrics.

Stays updated on industry trends, emerging technologies, and best practices in sales management.

Participates in training and development programs to enhance skills and knowledge.

Actively seeks opportunities for professional growth and career advancement within the organization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales ManagementB2B Sales OperationsComplex Deal NegotiationCX Tech KnowledgeCRM SystemsData Analysis

Required

Bachelor’s degree in business administration, Marketing, or a related field with 12+ years of experience in sales.

At least 3 years’ experience of managing a sales team selling complex tech solutions. Knowledge of CX tech and BPO marketplace is an advantage.

Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.

Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.

Excellent problem-solving and conflict-resolution abilities.

Ability to analyze data and use insights to lead solution build processes and win strategy creation.

Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.

Self-starter and strong time management skills.

Ability to work collaboratively within a team environment.