Olo · 11 hours ago

VP, Revenue Operations

United States

Full-time

Remote

Director/Executive

$183K/yr - $249K/yr

12+ years exp

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E-CommerceFood Delivery

Hiring Manager

Hannah Lawrence

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Responsibilities

Lead all aspects of Sales operations including process optimization, technology stack, data integrity, and KPI analysis to build operation efficiencies and guide change management within our Sales teams

Support Sales leadership through capacity planning, productivity review, market segmentation, territory carving, quota/incentive design, and headcount allocation

Be a Technical Champion for the Olo Sales tech stack (Salesforce, Clari, Copilot, Zoominfo, Linkedin SalesNav, and more) and work with internal stakeholders to define a strategic roadmap, evaluate and implement new solutions, integrate to existing technologies, and help enable the global Sales organization with training and guidance on key capabilities.

Maintain SFDC data accuracy for territory and account assignments, goals, account hierarchy, age of pipeline, tasks, and projects

Operationalize a forecast methodology, and evaluate sales forecasting results and trends

Build the sales compensation plans to drive and incentivize the right behaviors for results, and work with our Sr. Sales Compensation Manager to thoroughly communicate comp structure and provide accurate commission payments

Manage a Deal Desk function to quickly and accurately provide answers to inquiries from Sellers.

Lead sales reporting processes and metrics; proactively monitor sales activities to maintain high levels of quality, accuracy and process consistency, and share key metrics for executive and board-level reporting.

Lead change throughout the organization as a purveyor of best practices and process innovation

Work with cross-functional teams to ensure that the Sales Operations team is meeting the needs of the business in terms of reporting, user support, and manager support, and work to keep them informed and engaged in a fast-moving environment

Collaborate with Sales Enablement to conduct training sessions to educate the sales team on corporate functions, reporting, and tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales OperationsB2B SaaSSalesforceData ManipulationSales CompensationDeal Desk ManagementKPI AnalysisChange ManagementMarket SegmentationQuota DesignSales MethodologiesBusiness Intelligence ToolsCross-Functional CollaborationReporting Skills

Required

12+ years of progressive sales and/or sales operations experience, with 6+ years in leadership and people management roles

Comprehensive understanding of sales processes and methodologies in a scaled sales organization

Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy

Demonstrated success operating in a cross functional environment and delivering outcomes

Proficiency with Salesforce with excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills, plus strong knowledge of other sales and BI tools like Clari