27 applicants

Company

i2c Inc. · 4 hours ago

VP Fraud Risk Management & Dispute Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

15+ years exp

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Responsibilities

Oversee the fraud risk and dispute/chargebacks businesses and manage operations.

Grow revenue, control costs.

Support i2c sales efforts and prospecting.

Build, oversee, coach, and develop a high performing team in a fast-paced environment.

Foster a culture of accountability, innovation, and continuous improvement across the fraud risk and dispute management functions.

Assess current workforce for the right fit – performance & metrics.

Collaborate with HR and Learning & Development teams to design a scalable structure for the fraud and disputes teams that maximizes the skills of the team, optimizes processes and establish ongoing training.

Work with the Product and Engineering teams to build solutions directly into the i2c platform and enhance fraud and dispute systems and processes.

Identify opportunities to improve operational efficiency through automation, process improvements, and system enhancements.

Establish go-to-market plans for the fraud and dispute application suite and service offerings.

Create best practice models to test all systems and processes to ensure compliance with regulation, client SLA’s and a quality cardholder experience.

Develop, implement, and manage a comprehensive fraud risk management strategy aligned with i2c’s overall risk management framework.

Monitor fraud trends and proactively assess emerging risks, ensuring policies and procedures are updated to address these risks.

Develop and implement comprehensive fraud detection strategies and business procedures that balance fraud loss, cost of execution, and customer experience.

Lead consultative discussions with clients and partners on fraud mitigation strategies.

Oversee the deployment and optimization of fraud detection tools and technologies (e.g., machine learning models, AI-driven fraud analytics).

Use deep analytics to identify risk factors and trends, improve fraud strategies that reduce false positive rates and increase fraud detection rates.

Own, monitor and improve business metrics including loss rates, risk experience metrics, dispute rates, chargeback win rate, self-testing and more.

Lead real-time fraud monitoring processes and ensure timely investigation and resolution of fraud incidents.

Establish fraud risk KPIs, dashboards, and reporting mechanisms to provide regular updates to senior management and stakeholders.

Maintain a fraud loss prevention strategy, aiming to reduce chargeback and transaction fraud.

Manage end-to-end dispute resolution processes, ensuring that disputes are handled in accordance with applicable regulatory requirements (e.g., PCI, Reg E and Z in U.S., Network standards), client SLA’s and internal policies.

Lead the transition of all clients to i2c Integrated Case Management (ICM) system.

Manage external and internal audit response related to disputes.

Oversee the implementation of process improvements to streamline operations, reduce manual efforts, and enhance efficiency in dispute management.

Build strong relationships and work with Product, Engineering, Analytics, Operations, Client Engagement, Sales, Clients, Sponsor Banks, and others.

Collaborate with internal stakeholders to embed fraud risk considerations into business decisions, product launches, and customer onboarding processes.

Serve as a thought leader on fraud and dispute programs and technology topics.

Ensure effective communication of fraud risk strategies, initiatives, and incident updates to senior leadership, customers, and external parties as need.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fraud Risk ManagementDispute ManagementMachine LearningRegulatory ComplianceDeep AnalyticsProduct ManagementFinancial Fraud PreventionCuriosity in FintechProject Management

Required

At least 15 years’ experience leading fraud, disputes and/or related functions at a retail financial service, fintech, or payment processing company.

Bachelor or Master of Business Administration (MBA).

Experience in preventing a wide range of consumer financial fraud typologies.

Deep understanding of debit and credit cards, checking/ savings accounts, ACH/money transfers, mobile check deposit, etc.

Balancing fraud rules and machine learning with proven results.

Leadership and mentorship of large teams across multiple geographies.

In-depth understanding and practical application of applicable laws and regulations (e.g., Reg E, Reg Z, AML, KYC).

Well-developed leadership abilities and strategic management skills.

High degree of curiosity, especially about digital payments, fintech, and the use of technology to prevent fraud and enable superior customer experiences.

Strong analytical, decision-making, and problem-solving skills.

Excellent communication skills required to interact at senior levels within i2c and clients.

Meticulous attention to detail, excellent project management skills, and a desire to consistently make things better.

Desire to monitor payment-related market trends and propose enhancements to mitigate emerging fraud and risk exposures.