Jenzabar · 1 day ago

VP of Client Experience

United States

Full-time

Remote

Director/Executive

$150K/yr - $200K/yr

20+ years exp

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CRMEducation

No H1B

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Responsibilities

Leading Jenzabar's Learning and Development, Support, Client Success, Sales and Solutions Consulting

Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth

Oversee and manage all customer touchpoints, ensuring a consistent and positive experience across all channels

Lead, motivate, and mentor the departments, fostering a high-performance culture and ensuring individuals exceed client expectations and experience

Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships

Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution

Collaborate with Sales, Product Development, etc. on strategic initiatives and client requests, including influencing roadmaps for product enhancements

Ensure the delivery of exceptional client service across all departments

Build deep relationships with clients to understand their business objectives and desired outcomes

Build strategies and is responsible for ensuring that a company's interactions with its customers are positive, fulfilling, and lead to customer loyalty

Management of all client-facing documentation

Create company-wide culture of client experience

Communicate effectively with clients to understand their needs and expectations

Align with the Executive Team around key metrics and objectives

Aid in the development of new software and services based on client needs

Stay updated with industry trends and best practices to ensure the company remains competitive

Understand competitor products and the market, and the higher education industry while working with the Product Marketing department

A willingness to travel 25%-50% as needed

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing rolesManagement experienceClient experience managementHigher education experienceStrategic thinkingClient empathyRevenue growthCreative leadership