Jenzabar · 1 day ago
VP of Client Experience
United States
Full-time
Remote
Director/Executive
$150K/yr - $200K/yr
20+ years exp
Maximize your interview chancesCRMEducation
No H1B
Insider Connection @Jenzabar
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Leading Jenzabar’s Learning and Development, Support, Client Success, Sales and Solutions Consulting
Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth
Oversee and manage all customer touchpoints, ensuring a consistent and positive experience across all channels
Lead, motivate, and mentor the departments, fostering a high-performance culture and ensuring individuals exceed client expectations and experience
Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships
Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution
Collaborate with Sales, Product Development, etc. on strategic initiatives and client requests, including influencing roadmaps for product enhancements
Ensure the delivery of exceptional client service across all departments
Build deep relationships with clients to understand their business objectives and desired outcomes
Build strategies and is responsible for ensuring that a company's interactions with its customers are positive, fulfilling, and lead to customer loyalty
Management of all client-facing documentation
Create company-wide culture of client experience
Communicate effectively with clients to understand their needs and expectations
Align with the Executive Team around key metrics and objectives
Aid in the development of new software and services based on client needs
Stay updated with industry trends and best practices to ensure the company remains competitive
Understand competitor products and the market, and the higher education industry while working with the Product Marketing department
A willingness to travel 25%-50% as needed
Other duties as assigned
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
20+ years' experience in leading client-facing roles
10+ years of growing management experience
Ability to manage influence through persuasion, negotiation, and consensus building
Strong empathy for clients AND passion for revenue and growth
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions
Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations
Proven success in the management and direction of Client Experience Teams in a software/technology company
Higher education experience required
A willingness to travel 25%-50% as needed
Benefits
Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Days
Paid Parental Leave
Paid Holidays
Short Term Disability
Long Term Disability
401K
Educational Assistance
Company
Jenzabar
Jenzabar provides software, strategies, and services for the administration of higher education institutions.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$60MKey Investors
Omnicom Group
2000-04-13Private Equity· $60M
Leadership Team
Ling Chai Maginn
President, Founder and CEO
Jay Barrett
Vice President of Sales
Recent News
2024-04-23
Company data provided by crunchbase
