Servant · 3 hours ago

VP of Consulting

United States

Full-time

Remote

Director/Executive

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Responsibilities

Develop and refine playbooks, templates, and frameworks that represent the Servant Way of serving customers and delivering the work.

Establish best practices that empower the team to deliver on client requests for visibility, revenue generation, and digital transformation.

Define clear roles, performance metrics, and accountability structures to ensure team alignment with the Servant mission and client objectives.

Serve as a day-to-day escalation point for project issues, ensuring issues are resolved efficiently.

Lead teams to deliver value-driven, actionable strategies, supporting client goals like visibility, revenue growth, and digital storytelling, ensuring our work aligns with the client’s most important objectives and creates a demonstrative impact.

Build strong client relationships as a trusted advisor, maintaining long-term partnerships and positioning Servant as a thought leader.

Represent and amplify the voice of the client within Servant to maintain a ‘Client Centricity’ across all decision-making forums.

Maintain a pulse on the health and customer sentiment of all engagements, forecasting escalations and proactively solving issues while identifying upsell/cross-sell opportunities for revenue generation.

Oversee team that successfully delivers projects, ensuring they meet each engagement’s budget, scope, and timeline requirements.

Build a scalable portfolio of strategic advisory and creative services tailored to client needs, ensuring consistent quality and impact across engagements.

Monitor market needs and proactively shape the team’s skill set through internal development or talent acquisition.

Function as a member of the Executive Leadership Team, providing direction and decision-making for near-term issues and long-term strategic initiatives.

Clearly own and operationalize the Servant Way of serving customers and delivering the work, ensuring every interaction aligns with our client-first, kingdom-based approach.

Partner across departments to integrate client strategies with technical feasibility, growth opportunities, and product capabilities.

Collaborate with members of the Executive Leadership Team to streamline cost and operational processes.

Ensure business unit profitability by effectively managing employee downtime (bench time) and allocating talent across engagements.

Forecast incoming work via the sales pipeline to ensure: Talent availability to serve clients. Proactive sourcing of contract services through Servant Talent. Efficient allocation of team members to maximize delivery and over-deliver on client needs.

Establish KPIs to measure the effectiveness of the Servant Way and track client success.

Actively involved with customers, maintaining a 50% billability rate.

Travel up to 50% to support client relationships, team leadership, and business development activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital transformationConsulting team managementClient relationship managementLeadership experienceStrategic advisory servicesCreative services developmentMarket needs analysisProject managementMentoring talentAgility in start-up environmentsComfort with ambiguityCross-functional team alignment