Common App · 22 hours ago
VP of Member Relations - US Based Remote Opportunity
Arlington, VA
Full-time
Remote
Director/Executive
$215K/yr - $225K/yr
12+ years exp
Maximize your interview chancesHigher EducationNon Profit
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Responsibilities
Lead efforts to strengthen and evolve Common App's partnerships with member institutions and partners.
Ensure that over 1,100 member institutions and partners derive exceptional value from Common App's products and services, enabling them to achieve their admissions and enrollment goals.
Oversee the Member Relations team, driving a strategic vision for member engagement, satisfaction, and retention while fostering the adoption of innovative solutions that address the evolving needs of a diverse membership.
Collaborate with internal teams to ensure member feedback informs product strategy and service enhancements.
Manage the Applications Advisory Committee to align Common App's offerings with member needs.
Shape corporate strategy, advance a culture of inclusivity, and represent the organization in industry forums.
Qualification
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Required
Candidates must live in the United States
12+ years of experience in customer service, account management, and/or constituent relations
10+ years of experience as a people manager
Bachelor's degree in Business Administration, Higher Education, Non-Profit Management, or relevant field; or an equivalent combination of education and experience
Shape the overall corporate strategy and long-term vision with relevant expertise
Make critical decisions impacting the entire organization
Represent the organization at high-profile events and engage with external stakeholders
Attract and retain top talent, nurturing leadership throughout the organization
Skilled at managing change for a large team, motivating, and positively directing the team toward strategic direction
Knowledgeable of sales and account management systems and best practices
Success in documenting business plans, and creating financial models to support plans
Ability to define complex problems and arrive at innovative solutions
Influence internal and external stakeholders
Lead the team through challenging and high-stakes situations.
Preferred
Experience with the college admission process
Experience in managing account management and customer service teams
Knowledgeable of broader higher education industry and market trends
A passion for higher education is a plus.
Benefits
Work-Life balance
Virtual-first office
Paid Time Off (PTO)
Seven company-wide holidays
Nine floating holidays
Sick leave
Monthly mental health day
Floating holidays prorated depending on start date
Virtual-first support
Choice of PC of MAC laptop
May choose an external monitor, keyboard, mouse, and/or headset
One-time office set-up stipend
Monthly remote work stipend
Monthly mobile stipend
Market-based salaries
Performance-based bonus
403(b) retirement plan
5% company contribution
Additional 5% company match
3-year vesting schedule
Participation may begin immediately
Choice of two health insurance plans
Health Savings Account, depending on health plan selection
Medical Flexible Savings Account, depending on health plan selection
Vision insurance
Dental insurance
Insurance coverage begins on the date of hire
Dependent Care Flexible Spending Account
Maven virtual clinic for women's and family health
Company provided life and ad&d insurance
Opportunity to purchase additional life insurance for self, spouse, and dependents
Company provided short and long-term disability insurance
Budgeted annual funds for professional development
Growth opportunities within the company
Mutual of Omaha Employee Assistance Program
Mutual of Omaha will preparation services
Mutual of Omaha travel assistance
Payroll dedication pet insurance through PinPaws
1Password family account
Company
Common App
Common App is a not-for-profit organization of more than 1,000 colleges and universities in the United States and around the world.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.17MKey Investors
Lumina Foundation
2022-02-15Grant· $0.17M
Leadership Team
Jenny Rickard
President & CEO
Ana Borray
Program Director
Recent News
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