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Company

Gorgias · 8 hours ago

VP of Product Design

Syracuse-Auburn Area

Full-time

Remote

Director/Executive

6+ years exp

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ComputerCustomer Service

Growth Opportunities

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Responsibilities

Set and Execute the Design Vision: Create and implement a forward-thinking design strategy aligned with product and brand goals, establishing clear milestones and driving measurable business impact.

Champion Customer-Centric Design: Foster a customer-first approach in all designs, obsessing about ensuring products meet real customer needs with empathy and simplicity. Build direct relationships with customers to inform design.

Lead and Inspire the Design Team: Recruit, mentor, and manage a high-performing design team, fostering a culture of honesty, ownership, and excellence. Run weekly rituals, prioritize initiatives, removes blocker directly, even if that means stepping in to deliver the work firsthand whenever needed.

Advance Cross-Functional Collaboration and Operations: Work closely with cross-functional leaders in the organization to ensure design integration with broader goals. Leading the development of scalable design processes to enhance efficiency, consistency, and execution speed, positioning design as a key driver of business growth.

Champion Design Strategic Role: Uphold high design standards with measurable metrics, using customer stories to advocate for the team’s vision while clearly communicating design’s value at the executive level. Align resources effectively, drive initiatives that meet both business and user needs, and build a growth plan for the team, including talent development, budgeting, and acquisition strategies.

Qualification

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Product Design LeadershipCustomer-Centric DesignCross-Functional CollaborationAgile DevelopmentDesign OperationsSaaS Enterprise ExperienceEcommerce ExperienceOKR SettingData-Driven Decision MakingEmpathetic LeadershipCustomer InsightsTeam ManagementMentoring

Required

6-8 years of product design leadership experience

Experience establishing and managing teams of 20+ in organizations with over 500 people

Experience covering design operations to user research

Ability to set and achieve measurable OKRs

Experience in SaaS enterprise and ecommerce

Ability to balance strategic and hands-on work

Ability to deliver significant impact

Ability to advocate for clear, intentional designs

Deep expertise in agile development

Ability to connect design to business goals using data and customer insights

Ability to gain buy-in for decisions and communicate thoughtfully

Ability to remain calm and composed when making important or difficult decisions

Benefits

5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card to buy lunches (we use Swile)

We provide private health insurance (we use Alan)

Get up to €700 to set up your workstation at home (working from home should feel breezy)

Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!