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Alpha Business Solutions ยท 2 days ago
Web Developer III
Pennsylvania, United States
Full-time
Hybrid
Senior Level
4+ years exp
Wonder how qualified you are to the job?
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Insider Connection @Alpha Business Solutions
Responsibilities
Proven experience working with AWS Connect and implementing IVA/IVR solutions.
Designing and implementing chat solutions using AWS services like Amazon Connect and Amazon Lex.
Collaborating with cross-functional teams and stakeholders.
Troubleshooting complex issues in AWS Connect and IVA/IVR systems.
Qualification
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Required
4-7 years of IT experience
Proven experience working with AWS Connect and implementing IVA/IVR solutions
Strong understanding of AWS services and architecture, including Lambda, S3, EC2, CloudFormation and CloudWatch
Proficiency in programming languages such as Angular, JavaScript, or Java for customization and automation
Experience with call center technologies, telephony infrastructure, and CRM systems will be a plus
Solid understanding of networking, security, and data privacy principles in cloud environments
Experience in designing and implementing chat solutions using AWS services like Amazon Connect and Amazon Lex
Knowledge of monitoring tools such as Amazon CloudWatch for tracking and analyzing AWS Connect performance
Strong problem-solving skills and ability to troubleshoot complex issues in AWS Connect and IVA/IVR systems
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders
Ability to adapt to a fast-paced, dynamic work environment and manage multiple priorities
Company
Alpha Business Solutions
Alpha Business Solutions provides workforce solutions for client service and community advancement.
1,001-5,000 employees
H1B Sponsorship
Alpha Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Gene Waddy
Chief Executive Officer
Company data provided by crunchbase
