Web Services Coordinator @ RYNO Strategic Solutions, LLC | Jobright.ai
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RYNO Strategic Solutions, LLC · 21 hours ago

Web Services Coordinator

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$45K/yr - $50K/yr
date2+ years exp
ftfMaximize your interview chances
AdvertisingInformation Technology
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Growth Opportunities

Insider Connection @RYNO Strategic Solutions, LLC

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Responsibilities

Monitor incoming support tickets and assist in routing and case/task assignment
Perform regular sweeps of the queue for reporting
Identify and call out delayed or stalled tasks
Support the web maintenance team with collecting additional information from CSMs where needed
Follow up on incomplete tasks and items requested by/from internal teams
Respond to chats related to ticket inquiries in a timely manner
Integrate workflow change requests as directed
Participate in the coordination of internal projects
Monitor and process a high volume of tickets on a daily basis
Collaborate in the task assignment to various team members based on skillset, expertise and availability while ensuring each task assigned has a clear owner and deadline
Ensure high priority tasks are immediately addressed
Oversee the completion of all tickets, ensuring timely resolution and high quality
Coordinate team communication while a site is launching
Lead daily standups to facilitate transition of open tickets between shifts
Address ticket creators’ feedback and concerns in a timely manner
Identify recurring ticket trends and escalate as potential core issues
Ensure team members are tracking time on tasks
Upkeep of Team Scorecard, Scheduling documents

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Web-based ticketing systemsCustomer service platformsWeb developmentSEODigital marketing principlesMicrosoft ExcelProject management software

Required

2+ years of experience in an administrative or operational support role required
Proven experience with web-based ticketing systems and/or customer service platforms required
Strong organizational and problem-solving skills required
Ability to multi-task and meet tight deadlines
Ability to function within a fast-paced a high-volume environment
Familiarity with web development, SEO, analytics and digital marketing principles required
Experience with Microsoft Excel and project management software required
Excellent written and verbal communication skills required

Preferred

Digital Marketing agency experience highly preferred

Benefits

Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
Performance-based bonuses
Vacation and sick paid time off
10 paid holidays
Monthly phone and data stipend
Medical, Dental, Vision, and Life Insurance
Annual continued education and tuition reimbursement stipend
Comprehensive Employee Assistance Program
401(k) matching
Leadership and advancement opportunities
Awesome team merch!

Company

RYNO Strategic Solutions, LLC

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We provide digital marketing strategies designed to scale your home-services business - from HVAC to plumbing, electrical, and more.
dateFounded in 2007
location
Phoenix, Arizona, USA
people-size51-200 employees
web-link
https://rynoss.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-05-10Acquired

Leadership Team

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Anna Yano
Chief Operating Officer
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Company data provided by crunchbase
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