28 applicants

Company

Steno · 4 hours ago

West Coast Calendar Associate

Remote (United States)

Full-time

Remote

Entry Level

$23/hr - $25/hr

2+ years exp

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Responsibilities

Develop new and maintain existing relationships with court reporters, knowing how to have difficult conversations when needed.

Use Steno’s scheduling tools to book court reporters for depositions and ensure accurate information and timely follow-up; go out of your way to assist and remove any friction.

Proactively track assignment deadlines and follow-up with court reporters to ensure timely delivery of transcripts to clients; use tools and reports to guide this work.

Understand Steno’s processes and tools; use this knowledge to educate court reporters and promote best practices.

Collaborate with Steno’s operational leaders to advocate for the court reporter’s experience, provide feedback, and come up with innovative ideas to help improve processes.

Have difficult conversations with reporters who fall short of expectations around professionalism and attendance.

Qualification

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Court Reporting experienceScheduling process ownershipMac proficiencyPC proficiencyGoogle Drive experience

Required

2+ years of prior experience at a Court Reporting agency

Owned the scheduling process for court reporters in a specific region

Proficient on Mac and PC

Ability to pick up new systems quickly

Google Drive experience is a plus

Provide amazing customer service

Operate with a hospitality mindset

Effectively prioritize among competing tasks

Possess overall good time management skills

Worked through highly detailed processes at an efficient pace

Staying organized

Demonstrated flexibility and deal with ambiguity comfortably

Excellent listening skills

Exceptional verbal and written communications skills

Strong integrity and trusted to maintain confidentiality

Handle sensitive information

Thrive in a fast paced environment

Know how to balance multiple high priority tasks

Preferred

Strong network of court reporter professionals

Benefits

Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

Wellness/Mental Health - shared benefits to be used among employees and families

Flexible Paid Time Off - allowing employees to find balance in their lives

Options of Equity - we know our success is nothing without our team

Access to a 401k through Guideline

A home office setup and a monthly stipend to offset internet and phone costs