Aura · 3 hours ago

White Glove Specialist

Remote USA

Full-time

Remote

Entry Level

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Cyber SecurityInformation Technology

Growth Opportunities

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Responsibilities

Assist customer with confirmed and potential identity theft events

Perform tasks on member’s behalf with a LPOA

Contact creditors to assist with disputes and restoration

Place fraud alerts on members’ behalf

Assist with lost and stolen credit card events

Provide knowledge and guidance

Assist with research

Assist with special projects such as assistance with High Net Worth (HNW) customer and email management

Would need to handle Member Services calls when necessary

Qualification

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Call center experienceIdentity security regulationsSalesforce proficiencyGoogle Suite proficiencyMulti-tasking skillsSoft skills

Required

Previous experience with the Aura Members Services team, or previous experience in a call center working through high escalation, sensitive information, and information recovery

Ability to stay abreast of Aura products and subscription features, correspondence, complex instructions and identity security regulations

Exceptional soft skills with the ability to handle calls under pressure and emotionally heightened situation

Excellent verbal & written communication skills with attention to detail, and the ability to communicate cross functionally

Ability to read, comprehend, and convey complex instructions to customers.

Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality

Demonstrated strong problem solving skills and critical thinking

Excellent multi-tasking skills and can adapt quickly to changes

Proficient knowledge in Salesforce (1&2)

Proficient in use of Google Suite

Ability to work independently and as part of a team